Two factor authentication

angelof — Sun, 31 Mar 2024 10:11:20 GMT

Hi, I cannot get past the two factor authentication on my app as it is trying to sent a message to my my landline which it cannot do. I have tried to change it to call the phone but it always defaults back to trying to send a message. Very frustrating. Any help appreciated!

Re: Two factor authentication

David_K — Sun, 31 Mar 2024 13:19:04 GMT

If you're referring to a legacy Nest account, if you can’t regain access to your phone number or email, you’ll have to factory reset your Nest and/or Google Home products, and then add them back to the app using a new account.

If you're referring to a Google account, follow these steps:

How to recover your Google Account or Gmail - Google Account Help

For further support with account recovery, we recommend posting in the Google Account Community where experts can better assist.

topic Two factor authentication in Apps / Account

Two factor authentication

Re: Two factor authentication