https://www.googlenestcommunity.com/t5/Apps-Account/Recorded-videos/m-p/612779#M29061 <P>Recorded videos won't play, can only see a picture ? How to fix?&nbsp;</P> Fri, 12 Apr 2024 01:29:53 GMT Wattsmarine75 2024-04-12T01:29:53Z https://www.googlenestcommunity.com/t5/Apps-Account/Recorded-videos/m-p/612779#M29061 <P>Recorded videos won't play, can only see a picture ? How to fix?&nbsp;</P> Fri, 12 Apr 2024 01:29:53 GMT https://www.googlenestcommunity.com/t5/Apps-Account/Recorded-videos/m-p/612779#M29061 Wattsmarine75 2024-04-12T01:29:53Z https://www.googlenestcommunity.com/t5/Apps-Account/Recorded-videos/m-p/612782#M29062 <P><a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/536787">@Wattsmarine75</a>&nbsp;</P><P>Do you have a Nest Aware subscription? If you do NOT have a Nest Aware subscription and you have 1st gen Google Nest cameras or doorbells, you will only get photo snapshots of activity in the most recent 3 hours.</P><P><A href="https://support.google.com/googlenest/answer/13318581" target="_blank">https://support.google.com/googlenest/answer/13318581</A></P><P>You should be able to check your subscription on the "<STRONG>Subscriptions Management</STRONG>" page (<A href="https://store.google.com/subscriptions" target="_blank" rel="noopener">https://store.google.com/subscriptions</A>) by selecting your subscription.</P><P>If you have a 1st gen Nest Aware subscription, I think you should be able to check your subscription here:</P><P><A href="https://store.nest.com/account/subscriptions" target="_blank" rel="noopener">https://store.nest.com/account/subscriptions</A></P><P>&nbsp;</P> Fri, 12 Apr 2024 01:57:02 GMT https://www.googlenestcommunity.com/t5/Apps-Account/Recorded-videos/m-p/612782#M29062 MplsCustomer 2024-04-12T01:57:02Z