topic Nest Home accounts in Apps / Account

Nest Home accounts

Golfv5 — Mon, 15 Apr 2024 09:50:24 GMT

I had a problem with my Google home it would not connect to wifi

so i done a factory reset and got it working

BUT

when i when to log on to my NEST app all my cams , smoke alarms , thermostats had gone

so i set them all up again

NOW

i have 1 nest aware subscription my original one and its now asking me to set up another subscription

im total lost on how to use my old subscription

Re: Nest Home accounts

MplsCustomer — Mon, 15 Apr 2024 13:52:34 GMT

@Golfv5

It sounds like you probably reinstalled your Google Home device in a new Google Nest "home/structure" and then ended up moving all of your other devices to that new "home/structure".

You could use the "Contact us" option under "Nest Aware Premier Care" on the page below for assistance on sorting out what you did and how to move your subscription to your new "home/structure". They say you "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: Nest Home accounts

Golfv5 — Thu, 18 Apr 2024 06:17:27 GMT

Hi Thanks for the Help but it just keeps taking me in a circle

can't find anywhere to put it right or contact anyone

Re: Nest Home accounts

MplsCustomer — Thu, 18 Apr 2024 15:07:55 GMT

@Golfv5

Follow these steps, especially #4.

1. Go to the contact link.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.