topic Re: All 3rd Party devices delinked in google home in Apps / Account

All 3rd Party devices delinked in google home

kewilpee — Thu, 25 Apr 2024 14:01:41 GMT

Last night google stop controlling my home devices. It appeared link the devices were offline.

digging a little deeper all but one company TP-link Kasa are no longer in the home control screen.

I had about 10 3rd party companies and over 100 devices. Feit for example ad 40 lights.

When trying to re-add I get the following error.

All of the devices work in their native app just fine.

Help.

Re: All 3rd Party devices delinked in google home

priyajeet — Thu, 25 Apr 2024 16:06:17 GMT

Having the same issue since yesterday.

Re: All 3rd Party devices delinked in google home

kewilpee — Thu, 25 Apr 2024 16:44:56 GMT

Yah Reddit is full of the same issue

Re: All 3rd Party devices delinked in google home

Meylertony1 — Thu, 25 Apr 2024 22:38:19 GMT

Is there a resolution being worked on by Google?

Re: All 3rd Party devices delinked in google home

Miguel-Almeida — Fri, 26 Apr 2024 13:30:46 GMT

I'm having multiple issues with GH.

Can't control, cand add, can't unlink. Total debacle...

Re: All 3rd Party devices delinked in google home

AussieDave1 — Sat, 27 Apr 2024 06:16:55 GMT

I have similar issues, links to iRobot and Hubitat are broken (Hubitat includes the majority of my smart home devices), however I also have Tuya light and LiFx lights that are both still working through google home normally. It appears Google cloud 3rd party links are broken but not to all 3rd party providers.

I've tried unlinking iRobot and re-adding but get the same message as OP posted about no compatible devices in my iRobot account (although the roomba app connects and works fine). I've also tried "Hey Google, Sync my devices", but again no luck.

First noticed this issue approx 24 hrs ago and no fix as yet from Google, hopefully support will come up with a fix soon!

Not sure if this is localized to particular regions, I am located in Western Australia if that helps Google support to rectify the issue?

Re: All 3rd Party devices delinked in google home

Miguel-Almeida — Sat, 27 Apr 2024 09:03:55 GMT

Portugal Here

I had to set up a new temporary home (call it delete) to move all affected services' devices, in my case, Tapo, Broadlink, Philips Hue, Xiaomi, because I couldn't unlink thoses services as they wouldn't appear in the Works With Google list for unlinking (as of they weren't linked).

Then, I deleted the temporary home, wiping out all data.

So far I've successfully restored all but Philips Hue services.

Re: All 3rd Party devices delinked in google home

Miguel-Almeida — Sat, 27 Apr 2024 11:17:13 GMT

Further update

I did manage to fix the Philips Hue problem, after link Philips Hue again (after multiple "couldn't reach Philips Hue erros"), all devices reappeared as offline again.

I tested renaming each one (bulbs, sensors, etc) in the Hue App, it did the trick. I tested renaming them back to the previous names, and continued to function. So the workaround is renaming them, maybe it rewrites them in GH successfully deleting the faulty entries in GH, so if you change them back to name they had, it will re-add properly, solving the whatsoever issue they had.

Unfortunately, the old issue of having two Hue Accounts for each bridge linked to two GH accounts in the same household persist, while in the GH android app everything's normal, in the Google Nest Hubs (Max or Gen2).

There it continues to give wrong light status:

- The lights in the bridge (and therefore Hue account) linked via the GH account using the Nest Hub at the moment are given real time light status;

- The lights in the bridge (and it's hue account linked to a second GH account added to the household), which therefore is not using the Nest Hub at the moment, are given the light status they had when they were linked, or if it's a GH account that someone uses, the status the had when that person used the Hubs.

It's a months old issue, not addressed till the present day.

In the phone, that doesn't happen, everything is given their present status.

Re: All 3rd Party devices delinked in google home

Keyboard_Zombie — Sat, 27 Apr 2024 14:31:43 GMT

same issue here, had a call with google absolutely useless. this needs to be fixed.

Re: All 3rd Party devices delinked in google home

armstrongm2006 — Sun, 28 Apr 2024 07:28:35 GMT

I also noticed on the main page of google home app, the device count is wrong and it changes to a different amount everytime you refresh. Google needs to get this fixed because this is ridiculous, I’m literally about to trash everything google and go to Alexa, at least they don’t have these stupid issues that yall don’t care to fix or address!!!

Re: All 3rd Party devices delinked in google home

Keyboard_Zombie — Sun, 28 Apr 2024 07:58:20 GMT

Can't even open the 'works with google' button today. Maybe theyre doing something about this issue?

Re: All 3rd Party devices delinked in google home

AussieDave1 — Sun, 28 Apr 2024 09:40:22 GMT

OK, so all my Hubitat and Roomba 3rd party apps have just started working with everything appearing to be online together with Yale, Tuya, LiFx and all working OK for the time being... I didn't do anything to remove and re-add, they just started working again on their own.

Fingers crossed Google have squashed the bug and you all also have working applications?

Re: All 3rd Party devices delinked in google home

priyajeet — Sun, 28 Apr 2024 16:56:44 GMT

I was able to unlink and add back the devices as of yesterday. I unlinked some from the Google home app while some from the Google account connections page https://myaccount.google.com/connections

I was also on the public beta of Google home and backed out of it now. Not sure if something got pushed that broke everything.

Re: All 3rd Party devices delinked in google home

kewilpee — Sun, 28 Apr 2024 18:25:36 GMT

Yesterday all of my devices magically started working again with no intervention on my part. Good luck everyone still experiencing issues.

Re: All 3rd Party devices delinked in google home

armstrongm2006 — Sun, 28 Apr 2024 21:11:18 GMT

Mine is still down and get this, Google says there is nothing wrong, that it’s our hardware and we need to contact the manufacturer. Google is an absolute joke and I don’t see them resolving anything for us with issues. So opening a support ticket with these idiots at google will not help at all!

Re: All 3rd Party devices delinked in google home

Keyboard_Zombie — Sun, 28 Apr 2024 23:36:41 GMT

All working my end now. no word from google however. maybe the amount of complaints helped. never got a call back either.

Re: All 3rd Party devices delinked in google home

kewilpee — Sun, 28 Apr 2024 23:37:15 GMT

That's a load of BS. I know for me, I have at least 10 different 3rd party hardware. devices. to say that it's a hardware problem is a lie. They all work fine in their native apps. It has to be a software rolled out that they're slowly rolling back The funny thing is my girlfriend's a family member on my Google account and for her the whole time it worked just fine. Everything, even her voice recognition. I couldn't even do the voice. It didn't even recognize my voice. Definitely a software issue for them.

Re: All 3rd Party devices delinked in google home

armstrongm2006 — Mon, 29 Apr 2024 02:57:34 GMT

Oh I know, I totally went off on the guy, haven’t heard back since 😂

Re: All 3rd Party devices delinked in google home

armstrongm2006 — Mon, 29 Apr 2024 02:59:30 GMT

Re: All 3rd Party devices delinked in google home

armstrongm2006 — Mon, 29 Apr 2024 11:18:56 GMT

They want to blame the hardware manufacturers and not own up and say yeah it’s on our end and we are working on it, instead they claim it’s nothing on their end and to contact your manufacturer for support 🙄🙄