topic Re: device offline only on one phone in Apps / Account

device offline only on one phone

spoken — Sun, 28 Apr 2024 23:17:59 GMT

This afternoon I opened Home app and all of my devices are offline except google products (Chromecast TV, nest Speakers, nest hub, router). All smart plugs, air conditioners, bulbs, etc are listed "offline.

My wife's phone (she is a member of the household) has full access, no issues. All devices present and usable on her Home app.

I have rebooted, cleared data on my home app, restarted my router. I'm at a loss.

Re: device offline only on one phone

David66 — Sun, 28 Apr 2024 23:35:52 GMT

Same for me.

Re: device offline only on one phone

spoken — Mon, 29 Apr 2024 03:00:57 GMT

Disconnected and reconnected the "works with Google" services ... Smart life, tp link, gosund, smarthq, etc. that helped with some, but didn't always work. Renaming devices in home and/or in the native app also brought the rest back online.

Re: device offline only on one phone

welorello — Mon, 29 Apr 2024 11:29:56 GMT

Same for me 20 plus devices off line on my phone, and the all devices tab is gone on the google hubs. My wifes account works fine

Re: device offline only on one phone

welorello — Mon, 29 Apr 2024 12:25:55 GMT

The work around for me is to move or rename the offline device and then put it back where it was and it works. No idea why