topic Google home unable to connect to third party apps in Apps / Account

Google home unable to connect to third party apps

Gianpa — Mon, 20 May 2024 22:03:15 GMT

I have recently moved and I had to setup my hue hub again. I tried to reconnect Google home to the hue hub but the message: "unable to reach Philips hue, please try again " kept appearing. I own a Google pixel 7. So I tried the following things:

Reset hue hub

Reinstall Google home app

Downgrade Google home app to previous versions

Use a different device, including a Google tablet and an iPhone.

Use a different router, despite all the other apps and Samsung smart things worked normally.

Uninstall Google app and play services following the instructions on this thread https://www.googlenestcommunity.com/t5/Apps-Account/Google-Home-app-quot-Could-not-reach-service-quot-for-any-Works-with-Google/m-p/305201#M16554

Connect the hub to Samsung smart things and try to connect Google home to smart thing

None of this worked.

No service can be connected to Google home from any device, the message: "unable to reach [service] please try again" is the only thing I get.

I've been trying for days now I'm extremely frustrated as I cannot operate my lights in my house.

Please help me 😟

Re: Google home unable to connect to third party apps

serotonin — Fri, 24 May 2024 10:41:48 GMT

I have exactly the same problems. Every possible solution you desrcribed I tried too. Been searching for a solution for hours. None so far. I am seriously considering switching to Alexa. I have around 100 smart devices controlled by Homey and because of the problems you described there is no way to voice-control my devices.

Re: Google home unable to connect to third party apps

sicsacol — Tue, 11 Jun 2024 16:56:38 GMT

Hi Everyone.

Thanks for reaching out. sorry to hear that attempting to reconnect your lights is giving you difficulties.I understand how frustrating it can be when your devices aren't working as expected. Don't worry, I'm here to help.

I appreciate you letting me know that you've already tried some troubleshooting steps. Since you've been proactive, let's see if this guide can help further: Use smart lights with Google Nest or Home devices.

Please keep me updated on how it goes.

Sincerely,

Jonathan

Re: Google home unable to connect to third party apps

Gianpa — Tue, 11 Jun 2024 17:24:01 GMT

After banging my head in the wall for about a week I found the solution:

I removed myself from the public preview and then after a day it started working. I don't know if it was a coincidence but after I added all the third party accounts I rejoined the public preview and now everything works.

Re: Google home unable to connect to third party apps

sicsacol — Tue, 11 Jun 2024 18:15:33 GMT

Hi folks,

Thanks @Gianpa, for letting us know that the issue has been resolved. I appreciate the effort you put in to help troubleshoot it.

If you have any questions or concerns in the future, feel free to reply to this post.

Sincerely

Jonathan

Re: Google home unable to connect to third party apps

serotonin — Tue, 11 Jun 2024 21:08:31 GMT

Since I tried everything I found online as a solution I switched to Alexa. Just got tired of not being able to control my lights. It's a shame, I have 2 nest hubs, the doorbell, 3 minis and 6 nest protect. Really disappointing.