topic Can't remove 'Linked to you' devices from defunct services in Apps / Account

Can't remove 'Linked to you' devices from defunct services

elora_c — Tue, 28 May 2024 19:21:43 GMT

I have several devices listed in the 'Linked to you' section of my Google home. 4 of them are from an Abode account that I no longer have. The devices were part of a Home that I have since deleted from my account. If I click on one of the devices, it says "Unlink Abode Smart Home." If I click on that, it says "On the next screen, select Abode Smart Home and tap to unlink." Well, it isn't listed in my linked services.

I tried going to https://myaccount.google.com/connections, and Abode was listed there. So I removed it, and it said it would remove all connections I have with Abode. I did that. But, sadly, the devices are still there.

I've deleted all my homes, deleted all data from the Home app. Nothing works. Is there any way to get rid of these ghost devices?

The other one is my Samsung Tablet, which I do actually have, but don't really want listed in my Home. It also tells me to unlink the service (doesn't say which one), but there are no services for this.

Re: Can't remove 'Linked to you' devices from defunct services

pereztzum — Wed, 12 Jun 2024 03:24:01 GMT

Hi there,

I understand your frustration while trying to remove the devices you're not using anymore.

To assist you better, I would like to get more information. I'm sending you a secure form where you can provide all the necessary details and also please fill out all the information required.

Here's the contact us form

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Brandon

Re: Can't remove 'Linked to you' devices from defunct services

elora_c — Wed, 12 Jun 2024 12:01:43 GMT

I have completed the form. Thanks.

Re: Can't remove 'Linked to you' devices from defunct services

ArtyMarty — Thu, 27 Jun 2024 07:33:30 GMT

So what is the solution?