topic Re: No Send button in reporting errors in Apps / Account

No Send button in reporting errors

Mr_C — Fri, 24 May 2024 18:20:09 GMT

If I back out and reload then there's a Send button. This has been going on for a while so I thought it should be fixed by now or since it is hard to report errors you are totally unaware of the problem.

Re: No Send button in reporting errors

sicsacol — Thu, 30 May 2024 00:20:56 GMT

Hi @Mr_C,

Thanks for reaching out. I understand it can be frustrating to encounter errors with our products or services, especially when they're not working as expected. Don't worry, I'm here to assist you. Can you tell me if this issue occurs with other devices as well? Have you tried using a different email address to report the error? Did the problem persist?

We recently launched a new version of the Google Home app (3.18). Can you confirm if your app is updated to the latest version? If the app is already updated, try uninstalling and reinstalling it to clear any potential glitches.

Please keep me updated.

Cheers,

Jonathan

Re: No Send button in reporting errors

Mr_C — Thu, 30 May 2024 22:08:39 GMT

[I can't figure out how to add a screen shot]

Thanks for the response. Still no joy. I updated the app to the latest. Android is the only platform I have for Google Home. I'm not sure how to change my email address without loosing what I do have in Google Home.

Re: No Send button in reporting errors

sicsacol — Mon, 03 Jun 2024 17:04:15 GMT

Hi @Mr_C,

Thanks for posting, I really appreciate the information you shared.

I'm happy to inform you that we've escalated this issue to the appropriate team. They will be working diligently to resolve it as soon as possible.

I'll be sure to keep you updated on the progress and let you know as soon as we have a solution.

In the meantime, please feel free to reply to this post if you have any further questions.

Cheers,

Jonathan

Re: No Send button in reporting errors

sicsacol — Mon, 03 Jun 2024 21:40:32 GMT

Hi @Mr_C,

To help us investigate this issue further, could you please provide some additional information:

Phone Brand:
Phone Model:
Phone Software Version:
Google Home app version:
Could you also tell me the steps you follow to send feedback?

Once you have this information, please feel free to reply to this post.

Sincerely,

Jonathan

Re: No Send button in reporting errors

Mr_C — Mon, 03 Jun 2024 22:37:36 GMT

Samsung

Galaxy S21 FE 5G

Software information

One Ul version 6.0

Android version 14

Google Play system update May 1, 2024

Baseband version G990U1UESAFXD1

Kernel version 5.4.233-qgki-27920445-abG990U1UESAFXD1

#1 Mon Apr 1 18:36:39 KST 2024

Build number UP1A.231005.007.G990U1UESAFXD1

Service provider software version SAOMC_SM-G990U1_OYM_VZW_14_0006
VZW/VZW,VZW/XAA

Google Home 3.18.1.4

Steps hit the back button - Home Activity - reselect item

And now I have a send button

Re: No Send button in reporting errors

sicsacol — Tue, 04 Jun 2024 00:38:34 GMT

Hi @Mr_C,

Thanks for the additional information! To better understand the issue you're describing, I'd like to clarify a few things:

In your previous message, you mentioned, "Steps hit the back button - Home Activity - reselect item And now I have a send button." Are you saying that you need to go back and then reselect the item to see the "send" button appear? Or, is the issue resolved now without a workaround?

Feel free to provide any further details you think might be helpful.

Regards,

Jonathan

Re: No Send button in reporting errors

Mr_C — Tue, 04 Jun 2024 01:20:26 GMT

I would not consider a work around a solution. Being a programmer I understand different ways to trigger a paint function for a button. It took me a long time to figure that out and there may be others who can't figure it out so less errors are being reported.

Re: No Send button in reporting errors

sicsacol — Tue, 04 Jun 2024 16:32:35 GMT

Hi @Mr_C,

Thanks for your reply and sorry for the delay.

To confirm, you need to go back and re-select the item in order for the "send feedback" button to appear?

Thank you for providing these details; they're very helpful in troubleshooting this issue. If you have any further information that might be relevant, please feel free to reply to this post.

Cheers,

Jonathan

Re: No Send button in reporting errors

Mr_C — Tue, 04 Jun 2024 16:55:39 GMT

That's correct.