topic Re: G suite accounts not supported in Apps / Account

G suite accounts not supported

Brian_n_Kim — Sat, 13 Apr 2024 07:01:58 GMT

I know this has been asked before, I read the chats.
Sadly, Google takes the stance that Nest was not designed for businesses, so they don't allow GSuite accounts.
Like many other people, my family email has been set up as a GSuite for decades. I think I've been a GSuite (or a predecessor) for almost 20 years, with my family email.
Like others, who stated the same thing, my GSuite is NOT a business account.
Comments are disabled on the other posts with this, so I'm opening a new thread to let you know that I'm yet another unhappy customer.
I only have 1 personal email account, my GSuite personal email account. I've had it for about 20 years or more.
And I can't use my personal Gmail account with Nest, because Google forgets that they let families do this.
This is a really dumb policy, and needs to be re-thought.

Re: G suite accounts not supported

lol1235940 — Sat, 13 Apr 2024 07:17:29 GMT

Re: G suite accounts not supported

lol1235940 — Sat, 13 Apr 2024 07:18:08 GMT

Re: G suite accounts not supported

Oobernabber — Fri, 19 Apr 2024 21:55:58 GMT

Same issue here - setup my family domain with Google 20 years ago…was a great (free!) service for many years. Now I pay for each account, which is annoying but understandable. However, I’m starting to feel like I am paying for something that isn’t right for our needs. We are a family of four, have a custom domain and email addresses, and a large home filled with smart devices, so adding a Nest makes sense…or so I thought until I was told I can’t use my G-Suite PERSONAL email address with Nest. So I guess I’ll just create a free gmail account instead…such a waste…hopefully I only need it to enable the Nest to work, as there is no way I I’ll be checking that address. Suppose I could setup an auto-forward…

How many folks have to complain about this before Google takes action?

Re: G suite accounts not supported

lol1235940 — Tue, 07 May 2024 14:48:00 GMT

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Re: G suite accounts not supported

lol1235940 — Tue, 07 May 2024 14:48:23 GMT

Re: G suite accounts not supported

alejandom — Fri, 31 May 2024 01:13:35 GMT

Hi everyone,

I apologize for the long wait and I would like to thank you for posting in our community page, on the other hand I apologize for the inconvenience that you are having with G - suite.

You're right, this is a common frustration for G Suite (now Google Workspace) users with personal smart home devices. Here's a breakdown of the situation and some options:

The Issue:

Google Workspace accounts are designed for businesses and lack integration with some consumer services like Nest thermostats due to security and data management differences.

Your Options:

Use a Free Gmail Account: This is the simplest solution, but you might not want another email to manage.

Family Link: If you have children under 13, consider using Family Link with a free Gmail account to manage their Nest access and screen time.

https://goo.gle/4clixQI

you can use the link above to give the feedback about the problems that you are having.

Regards,

Mario.

Re: G suite accounts not supported

LJRocket — Fri, 14 Jun 2024 22:06:09 GMT

I have the same issue. I have had a gsuite personal family account for 20+ years. I was able to purchase the nest products, load them and use them in the nest app until the google migration, Now I can't login to the nest app, I am no longer getting notifications from the nest smoke alarms, and the testing of the smoke alarms seems to have also stopped, or I think they have but I can't tell as i cant login.

Last night we had the carbon monoxide alarm go off, I was not home but my family was, it would have been nice to get the notifications but I have no way to check now. I am stuck in a frustrating loop where Google home will not add Nest, you can only do this at the Nest app, and the Nest App will not work with G-suite. So the only solution is for me to create a bogus google account, this is the worst idea...unless Google wants to pad their user numbers by forcing all g-suite accounts to have to create more accounts. # sould work. Thanks