topic Re: No Notification in Apps / Account

No Notification

Sergey842248 — Wed, 17 Jul 2024 04:57:46 GMT

Hello, I had activated the notifications for Routines, which are executed. Then I deactivated them because everything worked well. After a couple of days I had problems with my routines, so I reactivated the notifications but nothing happend,

no more notifications from Google Home-App at all. Meanwhile I have a new phone and still no notifications. I've tested: clear cache of the App, clear the App-data, disable Battery-optimization for this App, deactivate and reactivate all notifications on System level and in the App itself, reinstall the App, reset the phone. But still no notification. Does anyone have a solution, I don't know what to do?

Thanks in advance

Re: No Notification

Tonyatl — Sat, 20 Jul 2024 02:09:43 GMT

Multiple folks having the issue. Waiting for Google Home to send out another app update..

Re: No Notification

alejandom — Sun, 21 Jul 2024 17:52:07 GMT

Hi Everyone,

Thanks for posting in the community, I hope you are well. I understand how frustrating it can be to lose notifications for your Google Home routines. It sounds like you've already tried a lot of troubleshooting steps, and I appreciate your persistence.

To better understand i'm going to ask some questions to pin down what is happening:

Could you please specify the type of phone you're using (iPhone or Android)?
Have you tried disabling all routines and then re-enabling them one by one to see if any specific routine is causing the issue?

I'm here to help you resolve this problem, so please don't hesitate to share any additional details that might be relevant.

Best Regards,

Mario.

Re: No Notification

Tonyatl — Sun, 21 Jul 2024 17:53:18 GMT

Samsung Fold 4. I have no routines

Re: No Notification

Sergey842248 — Sun, 21 Jul 2024 17:58:20 GMT

Hello, I'm using an Android (a Samsung S24 to be precise) and I tried it but it was the same after. Thanks for your efforts.

Re: No Notification

alejandom — Sun, 21 Jul 2024 18:03:14 GMT

Hi @Tonyatl,

Thanks for that information, could you please tell me if you already tried troubleshooting steps like:

Clear cache of the App?
Clear the App-data?
Deactivate and reactivate all notifications?
Uninstall and install the App?
Reset the phone?

If you haven't done that, can you try it and tell me how it went?

Best Regards,

Mario.

Re: No Notification

alejandom — Sun, 21 Jul 2024 18:09:39 GMT

HI @Sergey842248,

Thanks for that information, you've already tried a lot of troubleshooting steps, and I appreciate your persistence. But in this case it will be better that you call our customer service line to see better and pin down what is happening, so please reach out to this link for further assistance.

Best Regards,

Mario.

Re: No Notification

Sergey842248 — Sun, 21 Jul 2024 18:12:48 GMT

Of course I tired and the Support can't help me too. Thanks for your engagement

Re: No Notification

Tonyatl — Mon, 22 Jul 2024 02:44:20 GMT

Hey guys I fixed it!!!!!

Just uninstall Home and then download a previous version of Home. Make sure you turn off auto app updates. I am running version 3.15.1.4 with no issues. Your welcome

Re: No Notification

Tonyatl — Mon, 22 Jul 2024 02:44:59 GMT

Sucks that I went 3 weeks without doorbell notifications

Re: No Notification

alejandom — Mon, 22 Jul 2024 23:19:57 GMT

Hi @Tonyatl,

Great to hear you found a workaround! Thanks for sharing the solution with the community. We appreciate your help in assisting other users. We'll look into the issue with the latest version of the app.

Regards,

Mario.