Google Home App Crashes anytime I do anything

gister23 — Fri, 26 Jul 2024 04:54:11 GMT

Every time i enter the app to view live/play back videos this stupid app crashes. Then I get a black screen with a loading logo and my phone freezes and I have to restart my entire phone. This is extremely frustrating and I wish I would have chose to purchase more Ring Cameras instead of Nest.

Re: Google Home App Crashes anytime I do anything

pereztzum — Sun, 28 Jul 2024 17:06:39 GMT

Hi there!

I understand how frustrating it is when the Google Home app crashes. We apologize for the inconvenience this is causing.

To help us investigate the issue, could you please provide some additional details?

Device Information: What kind of phone are you using, and what is the operating system version?
App Version: Could you please check the version of the Google Home app you're using?
Network Details: Are you experiencing the issue on both Wi-Fi and mobile data?
Specific Actions: Can you describe the exact steps you take before the app crashes (e.g., opening the app, accessing live view, playing back a specific video)?

We're actively working to resolve app stability issues. Providing more information will help us identify the root cause and find a solution faster.

In the meantime, you can try these troubleshooting steps:

Force quit the app and restart your phone.
Check for app updates.
Clear the app cache and data.

Best,

Brandon.

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Google Home App Crashes anytime I do anything

Re: Google Home App Crashes anytime I do anything