topic Re: Hey Smart connection in Apps / Account

Hey Smart connection

gbusuttil — Mon, 29 Jul 2024 11:58:43 GMT

I have 2 smart bulbs connected to "hey smart" which I managed to then link to google home. Recently I added 2 new devices to "hey smart" and tried linking these to google home. I keep getting the message that no compatible devices were found. To make matters worse, the two bulbs I had (which were successfully linked to google home) also disappeared. Any feedback is appreciated. Thanks

Re: Hey Smart connection

YT026 — Tue, 30 Jul 2024 01:12:36 GMT

Make sure you're using the most updated version

Re: Hey Smart connection

gbusuttil — Tue, 30 Jul 2024 05:35:00 GMT

Both Google home and hey smart are updated.

Re: Hey Smart connection

alejandom — Thu, 01 Aug 2024 06:32:07 GMT

Hi @gbusuttil,

Thanks for posting on the community page, I completely understand how frustrating this must be. It's disappointing when your smart home setup, which was working fine, suddenly stops cooperating.

Let's work together to get your smart bulbs back online. To start,

Could you please specify the brand and model of your smart bulbs and the "hey smart" hub you're using?
Have you tried to re-link the two bulbs that disappeared?

I'm here to help you through this process. We'll figure out what's causing the issue and get your smart home back to normal.

Best Regards,

Mario.