topic Nest Camera Billing in Apps / Account

Nest Camera Billing

Nebarnes4561 — Tue, 20 Aug 2024 14:45:11 GMT

All of my Nest cameras are now obsolete and removed. Yet I am still being billed for the service. How do I get to some person to terminate my account and stop this billing for no service?? And there isn’t a category here for billing issues.

Re: Nest Camera Billing

GBD — Tue, 20 Aug 2024 17:19:24 GMT

I'm not sure if this will help but it's where I manage my subscription to Nest Aware. https://store.google.com/subscriptions

Re: Nest Camera Billing

MplsCustomer — Tue, 20 Aug 2024 18:41:30 GMT

@Nebarnes4561

If you have a 1st gen Nest Aware subscription, I believe you can check here:

https://store.nest.com/account/subscriptions

You could also try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription.":

https://support.google.com/googlenest/answer/9233159

Re: Nest Camera Billing

Nebarnes4561 — Fri, 23 Aug 2024 11:39:56 GMT

Thank you so much! I think the problem may be resolved.

Re: Nest Camera Billing

Nebarnes4561 — Fri, 23 Aug 2024 11:41:29 GMT

Thanks for your help! I was able to finally receive a notice the subscriptions were cancelled and I should expect a refund.