topic Re: Google Home app shows device offline in Apps / Account

Google Home app shows device offline

hillcrest — Mon, 19 Aug 2024 10:47:19 GMT

I have two devices which are fixed IP address that show as offline in Home App list of devices. I can access them through my LAN in all ways apart from Home App

Re: Google Home app shows device offline

luciaaa — Thu, 22 Aug 2024 20:20:35 GMT

Hi, @hillcrest,

Thank you for reaching out to the community. I apologize that your devices are offline on the Google Home app. I'm committed to helping you find a solution.

To effectively troubleshoot, please provide the following information:

Which devices are not working in the Google Home app?
Are you using an Android or iOS device?
Is the Google Home app up-to-date?
Are the devices' software updates?
When did this inconvenience start?

Keep me posted.

Best regards,

Ana

Re: Google Home app shows device offline

hillcrest — Fri, 23 Aug 2024 07:20:15 GMT

Thanks for the reply.

As at yesterday, the problem has gone away!

I don't know when the issue started. The devices were Synology NASs. I sought help from Google Support who decided it was not an issue with Google Home App which I have running on an Android phone (Google Pixel 7 Pro).

So for the time being I don't have a problem

Re: Google Home app shows device offline

luciaaa — Fri, 23 Aug 2024 15:21:24 GMT

Hi, @hillcrest,

Thank you so much for the update. I’m glad to hear that the inconvenience has been resolved.

Please don’t hesitate to contact us in the future.

Best regards,

Ana