topic Re: Connect waipu.tv to my Google Account in Apps / Account

Connect waipu.tv to my Google Account

Patrickkrgr — Sun, 14 Jul 2024 10:42:33 GMT

My waipu.tv Account can not be connected to my Google Account. The Google Home App doesn‘t show Waipu.tv as a video service. On the waipu Web page is an Guide how to connect waipu with Google, where Waipu is listed as a Video Service in the Google Home App

Does anybody know how to fix it?

Re: Connect waipu.tv to my Google Account

aperezdeleon — Wed, 17 Jul 2024 16:54:11 GMT

Hi Patrickkrgr,

Thanks for reaching out to our community.

Sometimes adding a new service to our TVs or Chromecasts can be confusing. Let's see what be done about it!

Since you're trying to add a live video service, you might need to follow different steps to get it paired.

What type of device are you using this time? If you have a device with Google TV, the first step would be to follow this article on how install the app on Google TV.

Then, when you link your video services under "Manager services" after pressing on "Add", make sure to choose "Live TV" instead of "Video."

Let me know how it goes.

Regards,

Angel.

Re: Connect waipu.tv to my Google Account

oestarter — Thu, 15 Aug 2024 17:33:53 GMT

I've got the same problem. On Google TV itself, it says that I have to connect Waipu with my Google account by using the Home App. Within the home App, I can't find waipu in the list of video services. There is no "Live TV" section at all, as you suggested.

Re: Connect waipu.tv to my Google Account

aperezdeleon — Thu, 15 Aug 2024 19:42:44 GMT

Hello oestarter.

Thanks for your reply.

It's important to consider that the availability of certain services in the google home app will be limited by the region your devices are currently set to and the region you are located in. So make sure everything is set to the correct region. You can also try linking your service with another device. However, if that doesn't work, feel free to reach out to our colleagues at the Google TV Community to get more assistance.

Let me know how it goes.

Regards,

Angel.

Re: Connect waipu.tv to my Google Account

Patrickkrgr — Fri, 16 Aug 2024 07:31:46 GMT

Hi Angel,

the Region is set correctly.
Waipu.tv also says in his manual to Connect, that you have to do it in the Ghome App.
i will have a Look if it works with an other device, but i think the Problem will Remain.

Re: Connect waipu.tv to my Google Account

Patrickkrgr — Fri, 16 Aug 2024 07:35:19 GMT

Hi Angel,

at my Settings i can‘t choose „Live TV“ there is only „Video“

Re: Connect waipu.tv to my Google Account

RMM2 — Tue, 03 Sep 2024 15:05:26 GMT

Has anyone a solution?

Re: Connect waipu.tv to my Google Account

RMM2 — Tue, 03 Sep 2024 15:20:12 GMT

Is there a solution for the problem?

Re: Connect waipu.tv to my Google Account

Patrickkrgr — Tue, 03 Sep 2024 19:19:47 GMT

Unfortunately not yet, some probably have this problem but it doesn't seem to be that important for Google Support

Re: Connect waipu.tv to my Google Account

wolfi0704 — Fri, 27 Sep 2024 20:15:49 GMT

Habe das gleiche Problem.😓

Re: Connect waipu.tv to my Google Account

aperezdeleon — Fri, 27 Sep 2024 23:46:25 GMT

Hi everyone,

Thanks for the updates regarding not being able to connect Waipu.TV to your Google Home app.

I'd like to know your general region as the Google Home app only shows services available in your specific region.

Please ensure your device is set to German and navigate to the video services section. I would appreciate it if you could send me a screenshot of the services that appear.

Do you have another device available on which you can try connecting Waipu.tv? If you have another Google account to test availability, that would be great.

In the meantime, please check that your Google Home app and the devices you're trying to connect the account to are on the latest version.

Let me know what you find out.

Regards,
Angel.

Re: Connect waipu.tv to my Google Account

oestarter — Sat, 28 Sep 2024 05:09:11 GMT

Hi Angel,

I can confirm that both, app and device, are set to the same region: Germany. It's the only region where waipu.tv offers its service.

I agree on Patrickkrgr's post who says that there should be a tile "live tv" in the services selection in the home app which obviously is not there.

At least that's where the support texts lead me to activate the connection.

Re: Connect waipu.tv to my Google Account

wolfi0704 — Sat, 28 Sep 2024 12:41:30 GMT

Ich bestätige genau das, was Ich " OESTARTER " geschrieben hat.

Ergänzen möchte ich noch das ich dies auf dem Windows PC, Android Smartphone und Android Tablet getestet habe.
Alles ohne Erfolg.

Re: Connect waipu.tv to my Google Account

ovidioj — Sat, 28 Sep 2024 22:22:03 GMT

Hello Everyone,

Thanks for posting in the community.
I understand your frustration with the waipu.tv account not connecting to the Google Home app. I apologize for any inconvenience this may be causing.

Since it is an issue with the app itself, I need you to fill out this form to get further assistance, or you can send feedback through the Google Home app or this link: feedback form.

Please let me know how once it's done. Thank you.

Regards,
Jorge

Re: Connect waipu.tv to my Google Account

Patrickkrgr — Sun, 29 Sep 2024 15:22:21 GMT

Thx, Done Both.
Hope it will help.

Re: Connect waipu.tv to my Google Account

KKarasu — Fri, 04 Oct 2024 22:18:56 GMT

I have the exact same issue as described by Patrickkrgr and eostarter. Also cannot fi d much online. Interestingly, Waipu has an article stating that live TV now works within Google TV. I am using the new Google TV Streamer. I have added Waipu as an app but cannot add it within the Home app for it to appear with suggestions within the Home screen of Google TV. Regions are set correctly to Germany.

Re: Connect waipu.tv to my Google Account

RMM2 — Fri, 04 Oct 2024 23:18:44 GMT

Did they answer?

Re: Connect waipu.tv to my Google Account

Guarcax — Sat, 05 Oct 2024 01:12:40 GMT

Hi @KKarasu!

Thanks for posting in the community.
I’m sorry for the inconvenience that you’ve been having when trying to use Waipu TV. As I understand this is a streaming service that only works if you live in Germany or if the Google Home App region is set to that country.

In order to give you the correct steps, I need some extra information. Here are a couple of questions for you:

Were you able to use this streaming service before?
How did you change the region for the Google Home app? Could you please explain the steps that you followed?
Are you able to use another streaming service?
What is the make and model of your mobile device?

In the meantime, you can try the next steps to link the Waipu app to your Google account:

Open the Google Home App.
Verify that you are signed in to the same account that you use on your Google TV streamer.
Go to settings, then tap Add and go to service, and finally hit on Video.
Choose Waipu from the list, and tap LINK and then LINK ACCOUNT.

And also, if you could please go to Settings, then go to Video, and provide us a screenshot of that screen, that would be great.

Tell me how it goes.

Regards,

Daniel.

Re: Connect waipu.tv to my Google Account

Patrickkrgr — Sat, 05 Oct 2024 05:58:08 GMT

Till now they don‘t.

Re: Connect waipu.tv to my Google Account

KKarasu — Sat, 05 Oct 2024 13:17:23 GMT

Dear Guarcax,

thank you for your reply.

Were you able to use this streaming service before?

Yes, both as an app through my Samsung TV and through the Google TV Streamer. What I wasn't able to achieve was the Live TV option within Google TV for Waipu.TV.

How did you change the region for the Google Home app? Could you please explain the steps that you followed?

I'll be damned, can't find the option now but I am 100% sure everything is set to "Germany".

Are you able to use another streaming service?

Indeed, I am able to make Zattoo show in Live TV within Google TV. Actually, just because of this, I think about switching from Waipu.TV to Zattoo.
What is the make and model of your mobile device?

Google Pixel 7 Pro

In the meantime, you can try the next steps to link the Waipu app to your Google account:

I've already gone through these steps, Waipu.TV is not listed even though it should according to Waipu.TV. Here's a screenshot

https://drive.google.com/file/d/1KgWS5vm3B0_JFRL8mRjV3DUbC_FEkzjL/view?usp=sharing

Thanks again. I think I'll stay with Zattoo but maybe there's a solution for others using Waipu.TV