topic Re: Black screen on TV while mirroring from Pixel in Apps / Account

Black screen on TV while mirroring from Pixel

Vsdronova — Sat, 21 Sep 2024 10:01:30 GMT

I have Pixel 7 and Android TV (Philips)

for mirroring was working good, but around a month ago it stopped.

Black screen on TV, the only thing I can- change volume from phone.

On Pixel: I see the 'casting' icon, so phone thinks it casts.

Reboot of both didn't work, same for cache/files

Re: Black screen on TV while mirroring from Pixel

Vsdronova — Sat, 21 Sep 2024 10:02:12 GMT

To Add: non of apps are mirroring.

Re: Black screen on TV while mirroring from Pixel

luciaaa — Tue, 24 Sep 2024 20:40:06 GMT

Hi, @Vsdronova,

Thank you for reaching out to the community. I'm truly sorry that the screen goes black while you are mirroring from your Pixel 7. I'm happy to help you!

To provide you with the correct troubleshooting steps, I would like to know if you have any Chromecast connected to your TV. If so, what Chromecast model do you have? And are you experiencing the black screen when you cast from your Chromecast device?

If you don't have any Chromecasts and the inconvenience is exclusively with your Pixel 7 and the Android TV, you might need to contact the manufacturer of your devices; for your Pixel 7, you can refer to the Google Pixel Help Community, and for your Phillip TV, you can reach out to the Google TV Help Community. They should be able to assist you with this specific problem.

Please let me know how it goes.

Best regards,

Ana