topic Re: Google home app settings, not available. in Apps / Account

Google Nest Home Settings wont load

Hrodriguez — Fri, 04 Oct 2024 16:46:03 GMT

I'm trying to go to my settings page in the Google Home app, but everytime I do, I get a "couldn't connect" response with a retry button. I've cleared my cache and data, restarted the app + phone, and nothing has fixed it.

I'm ultimately trying to connect my nest doorbell with my echo show, but I can't get it to automatically alert me, but that's a whole different issue.

Google home app settings, not available.

Stanthelion08 — Tue, 27 Aug 2024 16:24:25 GMT

Hello,

When I open the Home app, and click on the "settings" tab, it says it couldn't connect. But the rest of the app does work and I can control every device in my home.

This occurs on every device I use the Home app with.

Please help, thanks in advance.

Stan

Re: Google home app settings, not available.

MplsCustomer — Tue, 27 Aug 2024 16:31:27 GMT

@Stanthelion08

You could try deleting and reinstalling the Google Home app, in hopes that will clear the problem.

Re: Google home app settings, not available.

Stanthelion08 — Tue, 27 Aug 2024 19:20:53 GMT

I have tried this, it did not work.

Re: Google home app settings, not available.

MplsCustomer — Tue, 27 Aug 2024 19:35:00 GMT

@Stanthelion08

I've seen a few prior posts from customers unable to access "Settings" but have not seen a resolution. Maybe it's a temporary glitch. You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Re: Google home app settings, not available.

Jamesbeardiv — Sat, 31 Aug 2024 17:15:23 GMT

I have also been dealing with this issue since August. Deleted, removed data, reinstalled, etc. Removed EVERY device from the original home. Nothing works.

Re: Google home app settings, not available.

chaconmorales — Tue, 03 Sep 2024 20:50:24 GMT

Hi Jamesbeardiv,

Thank you for posting here in the community. I'm sorry that your Google Home App is not working as expected. But no need to worry, help is here. I understand that you have already followed basic troubleshooting and the issue is still the same.

Here are some additional troubleshooting steps you can try:

App and Device Issues:

App Restart: A simple app restart can sometimes resolve temporary glitches. Close the Google Home app completely and relaunch it on your phone or tablet.
App Update: Ensure you're running the latest version of the Google Home App. Updates often contain bug fixes and performance improvements related to login functionality.
Device Restart: If you're using a phone or tablet, try restarting your device. This can clear up any temporary memory issues that might be causing problems.
Uninstall and Reinstall: If the problem persists, consider uninstalling and reinstalling the app. This will ensure a clean installation and remove any corrupted data that might be causing the login issue.

Please follow these good articles if you need to Meet the Google Home app and to check the FAQs about accounts for the Nest app.

Let me know if you need further assistance.

Regards,

Mario

Re: Google home app settings, not available.

Jamesbeardiv — Wed, 04 Sep 2024 00:29:13 GMT

Negative. Did all these (and more) thrice over, including with support on the phone. Ended with getting escalated.

Re: Google home app settings, not available.

chaconmorales — Wed, 04 Sep 2024 04:12:00 GMT

Hi Jamesbeardiv,

Thank you for following up. I understand your frustration with the app that does not work after troubleshooting. I am sorry for the inconvenience you're experiencing. Let me ask you some questions to make sure we gather all the necessary information to provide you with better assistance.

What is the make and model of your device?
What is the mobile device’s operating system? Is it up to date?
What is the Operating System version?
What is the mobile app version?
Who is your service provider?
Does the issue happen often?
Have you tried using other devices?

Also, please check these steps to make sure the settings on your device are properly updated (in case you haven't tried them):

Verify the device’s Date and Time settings are correct and automatically set
Confirm that the Google Home app has permissions to use the phone's location
Check for any available Operating System updates
Sign out of the Google Home app and sign back in
Force close the Google Home app
Test if the issue persists on both Wi-Fi and cellular data, if applicable
Try another compatible device or computer, if available

Please keep me posted.

Best,

Mario

Re: Google home app settings, not available.

Jamesbeardiv — Thu, 05 Sep 2024 01:06:18 GMT

Here's everything:

Everything worked perfect until early August. I removed one member of the household and readded a Google Wifi satellite/speaker. I got an email saying that the person I just removed had removed the device from the home. After that I can no longer access the Settings of my home architecture. I also noticed I couldn't access the settings of any Google Nest speakers or the Nest Hub.

So down the list:

1. Google Pixel 6 Pro (Wife couldn't access through her Apple Iphone, nor could I access through my older Sharp Aquos).

2. My Pixel 6 Pro

3. Rocking the Andriod version 14 on my phone, latest update 5AUG2024

4. Mobile App is the latest 3.22.1.4 (I have uninstalled and reinstalled multiple times)

5. Jelly Digital (have been with them for over 3 years)

6. Always. I 100% cannot access the settings of the Home's architecture. Neither me or my wife can access this home architecture's settings. I have 2 accounts of my own attached to it (one business), it is inaccessible to all 3 accounts.

7. Yes. See above.

1. They are automatically set.

2. Location is allowed.

3. There are no updates available.

4. Done that multiple times.

5. Done that multiple times.

6. Tried both (hell, tried a different WiFi).

7. Tried on at least 3 different devices.

At this point, I even tried removing EVERY device from the home's architecture. Even got rid of the Google Wifi router and satellite.

I was able to make a new Home architecture and I can access the settings of the new home architecture with 0 problems. Works perfect. Original Home, I cannot even delete as that button is in the "settings" tab that some of us cannot access. Blows because the nest cameras are on the old home and I would have to factory reset them to get them off. Also doesn't feel very secure. But everything EXCEPT the cameras are at least accessible on a different home now. Settings tab works perfectly on the newly created "Home".

Re: Google home app settings, not available.

chaconmorales — Thu, 05 Sep 2024 03:42:04 GMT

Hi Jamesbeardiv,

I appreciate you taking the time to post this over the community space and providing me with all the necessary details. I understand your frustration with the Google Home App even after troubleshooting. I apologize for the inconvenience you're experiencing as the old Home structure is still appearing in your account.

I understand that the issue was resolved when creating another home structure but the app is still not working as expected. We're always looking for ways to make you all feel welcome. Your feedback is important to us.

Please help us improve by filling out the feedback form.

This is really helpful.

Best,

Mario

Re: Google home app settings, not available.

d_mla88 — Sat, 07 Sep 2024 15:38:08 GMT

I have exactly the same problem. It also started by removing a person from the household. Although I have added every single device I got a mail that some devices got removed with the "owner" of the devices. After that I had to create a second home to add the lost devices back. Somehow I managed it to move alle the devices back to the original "home". Now I also can't access my setting's. Getting also the same massage like you. But I was able to access the settings in the second "home" I created. Unfortunately I deleted it because I thought this was part of the problem. Now I can't even create a new one because the settings are unavailable.

Re: Google home app settings, not available.

Jamesbeardiv — Sat, 07 Sep 2024 16:50:58 GMT

At least I am more confident where the problem started. It might be worth it if you have a few hours to contact the support listed above. Mine was escalated, and heard nothing since, but I expect that unless enough people have the problem, it will be on the bottom of a non-existent list.

You "should" be able to create a new home by uninstalling and reinstalling the Home app. Suppose in worst case, make a new email to create a new home with.

Although, I feel this is more of a "bandaid" then a solution.

Re: Google home app settings, not available.

Jamesbeardiv — Sun, 08 Sep 2024 04:13:27 GMT

Not really "resolved" but more of a bandaid. This is like saying that moving to Alexa resolves the problem.

I have no idea who is actually able to use my nest doorbell stuck on the original home, and cannot seem to remove my camera and doorbell to a new home; short of a factory reset.

Re: Google home app settings, not available.

priyajeet — Sun, 08 Sep 2024 17:26:23 GMT

Having the same problem. Google support hasn't been helpful as they keep bouncing me around and want to wipe my phone even though this issue is prevalent to other phones.

Re: Google home app settings, not available.

Bodmanza — Fri, 04 Oct 2024 14:12:59 GMT

Same issue here for a month now

Re: Google home app settings, not available.

DinoBarf — Fri, 04 Oct 2024 15:36:44 GMT

My spouse and I recently each got Pixel 9 Pro's and we both see this issue in the home app now. Going to try setting up a new "home" as mentioned above.

Couldn't connect in Google Home settings on Motorola G Play 2024.

Aydehne1128 — Fri, 04 Oct 2024 16:10:37 GMT

Every other section of the app works perfectly, except for Settings. I've tried rebooting my phone, disabling both Wi-Fi and mobile data, but the issue persists. Has anyone experienced this or know why it might be happening?

There was an error retrieving your events. Retry

GregP75 — Fri, 04 Oct 2024 16:11:19 GMT

When viewing the Google Home activity I'm seeing "There was an error retrieving your events. Retry". I'm also not getting alerts on either my doorbell or outdoor camera. Both of them show live video when I view them and both have event history when looking at the cameras.

Re: There was an error retrieving your events. Retry

Jojol — Fri, 04 Oct 2024 16:27:37 GMT

I'm getting a message that's says error on my activity log on my best camera WHY..keeps saying retry