topic Re: Why is it so difficult to make a complaint? in Apps / Account

Why is it so difficult to make a complaint?

APWinchelsea — Mon, 04 Nov 2024 09:32:48 GMT

Google nest seems determined not to provide a way to make a complaint about its products received. Firstly, it takes ages to find a way to ake a complaint, and then the options open drive you to make a complaint under a different heading to that that is really needed - hence I am posting this under the heading "Nest App" rather than under a heading that refers to my wish to register a complaint. I managed to find a feedback form, but it did not collect my personal data so how can they respond to me to sort out my complaint? It appears that Google will do anything to avoid interacting with customers who have issues and improving their service/products.

Note: when I tried to submit this, it has required me to remove the words "He**Line services" (missing letter lp!).

Re: Why is it so difficult to make a complaint?

jenniffert — Fri, 08 Nov 2024 23:28:15 GMT

Hi APWinchelsea,

Thanks for reaching out here in the community! I apologize for your experience with the support team and the difficulty in finding the right channel for feedback.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Keep me posted.

Best regards,

Jenniffer

Re: Why is it so difficult to make a complaint?

jenniffert — Wed, 13 Nov 2024 00:49:14 GMT

Hi APWinchelsea,

Just to follow up!

We haven't seen your submission form come through yet. Were you able to access it okay? Let us know if you're running into any trouble or still need our help!

Keep me posted.

Best regards,

Jenniffer