topic Re: Shelly devices stopped working in Apps / Account

Shelly devices stopped working

EvilPhil — Wed, 20 Nov 2024 19:40:26 GMT

So, as the title says, all Shelly devices stopped working in Google Home, although they are working fine in the Shelly app.

For example, when I try to switch on the light in the kitchen (Shelly 1),"Hey Google, switch on the light the kitchen", Google replies with "an error occured". Same happens, when I try to just push the tile in the Google Home app. It's the same for Shelly devices in my home. I tried to reconnect my Shelly account, but it didn't change anything.

Anyone here, facing the same problems?

Re: Shelly devices stopped working

EvilPhil — Wed, 20 Nov 2024 19:54:15 GMT

I also posted a ticket to Shelly's technical support and just got the following reply. So if anyone is facing similar issues, the problem seems to be on their end.

Re: Shelly devices stopped working

Paped — Wed, 20 Nov 2024 20:29:31 GMT

Thank you for the update was looking for info on the same issue.

Re: Shelly devices stopped working

Tomas_r — Wed, 20 Nov 2024 21:54:38 GMT

I have the same issue! Any news?

Re: Shelly devices stopped working

EvilPhil — Thu, 21 Nov 2024 08:01:21 GMT

Update: it's working again, seems like they have fixed it.

I also got an Email from them, saying they fixed it with a cloud update.