topic Device offline in Apps / Account

Device offline

Mel7d — Tue, 26 Nov 2024 23:20:34 GMT

I tell Google Nest Hub , "Ok Google, set dining room thermostat to 66 degrees. "

It responded, "it doesn't look like the dining room thermostat is available right now, try setting it up again." Yet the screen shows the dining room thermostat is set to 70 degrees and I can tap the screen to lower the temperature.

This also happens to lights. I will say, "Ok Google, turn on cabinet lights." It responded, "7 lights offline."

I go to the Philips hue app and turn on the lights.

I'm not sure what is going on. I would appreciate any help.

Re: Device offline

Jeremyg — Sat, 30 Nov 2024 04:26:45 GMT

Hi @Mel7d!

Thanks for reaching out to the community. I am sorry to hear that your Nest thermostat is offline, but no need to worry; help is here.

We appreciate all of your previous troubleshooting efforts to connect with our community. I am aware that you already tried to set it up again. I need to know a few things about your thermostat in order to provide you with a better resolution.

What Nest thermostat model do you have? For your reference, you can check out this article on How to Tell Which Nest Thermostat You Have.
Does the thermostat display show any error codes or messages?
When did the issue first occur?
When was the thermostat installed?
"What is the make and model of your HVAC equipment?
How long did you charge the thermostat with a USB cable?
Do you see a blinking LED light? If so, is it red or green?
Is your thermostat still offline?
Is your network 2.4 GHz or 5 GHz?

In the meantime, I’d suggest the following steps:

Go to the settings.
Restart or factory reset

I'll be waiting for your response; any additional details you can provide will be helpful.

Best regards,

Jeremy.

Re: Device offline

Mel7d — Sat, 30 Nov 2024 15:18:00 GMT

What Nest thermostat model do you have: Nest Learning Thermostat 4th gen
Does the thermostat display show any error codes or messages? No error
When did the issue first occur? A few months ago
When was the thermostat installed? September 2024
"What is the make and model of your HVAC equipment? Armstrong Air Ultra V Advantage 93
How long did you charge the thermostat with a USB cable? I didn't charge the Thermostat with a USB Cable
Do you see a blinking LED light? If so, is it red or green? No blinking Led lights
Is your thermostat still offline? The Thermostat itself says that it is online.
Is your network 2.4 GHz or 5 GHz? 2.4 GHz

Re: Device offline

Jeremyg — Sun, 01 Dec 2024 00:54:41 GMT

Hi @Mel7d!

Thanks for the update and letting us know that information that is going to help me to better assist you.

According to the details you gave us, it appears that the devices in this particular instance are unlinked on the same account; as a result, you should ensure that every device is added to the same home structure and on the same account.

Make sure the Google Home app is up-to-date.
Check that your mobile device is compatible with the device.
Force close the Google Home app, then reopen it.
Verify that the Google Account shown is the one linked to the Google Home or Google Nest device.

Feel free to reply if you have any questions.

Best regards,
Jeremy.