topic Re: Voice Control via mini does not recognize smart switches in Apps / Account

Voice Control via mini does not recognize smart switches

James123456 — Mon, 25 Nov 2024 03:39:22 GMT

I recently installed 4 kasa smart switches. They work flawlessly in the Google Home app. However, when i use my voice command via my google mini, it keeps saying "it looks like those lights haven't been set up yet". Please advise on how to trouble shoot this.

Re: Voice Control via mini does not recognize smart switches

GabrielaG — Thu, 28 Nov 2024 19:05:22 GMT

Hi James123456,

Thanks for reaching out to the community. I am sorry that your mini does not recognize smart switches, but no need to worry; help is here.

I'd like to ask you a few questions in order to gather more information about the concern and find the best way to fix it.

Is the speaker or display powered on?
Is the speaker or display successfully set up on the WiFi network?
Have you recently made any adjustments to your WiFi network, speaker, display, and/or home automation device setup?

Keep me posted so I can provide you with further assistance.

Regards,

Gabriela

Re: Voice Control via mini does not recognize smart switches

James123456 — Thu, 28 Nov 2024 19:40:32 GMT

The speaker is powered on. It is connected to the WiFi network, I have not made any adjustments to the WiFi network recently.

Re: Voice Control via mini does not recognize smart switches

GabrielaG — Fri, 29 Nov 2024 16:52:05 GMT

Hi James123456,

I’m sorry to hear that the inconvenience is still not resolved. I understand your frustration that your Google Mini does not recognize smart switches. I would be more than happy to help you; let's explore some troubleshooting options.

Remove the Switches from the Google Home app.
Remove the speaker from the Google Home app.
Restart your phone.
Create another home structure.
Set up the speaker back in the app.
Set up the switches back in the app.
Verify if the home automation account shows up under Home Control within the Google Assistant settings. (From within the Google Home app: Tap Settings Google Assistant Home Control.)
Check if the home automation account is listed under Linked Services. If yes, tap “Reconnect account” then follow the on-screen instructions. If no, force close the Google Home app and try again.

I'll look forward to your response.

Regards,

Gabriela