topic Re: Notifications to new Pixel 9 Pro XL Phone not working in Apps / Account

Notifications to new Pixel 9 Pro XL Phone not working

binghambloke — Tue, 19 Nov 2024 08:49:41 GMT

I have a floodlight cam monitored through Home app and a wired Nest doorbell through the Nest app.

I changed phones from Pixel 6 to Pixel 9 Pro XL this past week and I am only getting notifications from the doorbell camera and not the floodlight camera.

I have tried removing notifications and putting them back on, I have tried making it notify for everything everywhere and still nothing.

I still have my Pixel 6 (for the moment) and that is working as it should for both cameras.

Any ideas please?

Re: Notifications to new Pixel 9 Pro XL Phone not working

GabrielaG — Fri, 22 Nov 2024 20:32:38 GMT

Hi binghambloke,

Thank you so much for posting in this community. I'm sorry to hear that you are not getting notifications from the doorbell camera on your phone, but no need to worry; help is here.

To provide you accurate troubleshooting steps, please help me out by answering these following questions:

Did you receive any notifications in the past?
Do you use email or push notifications?
Are there other family members who can access the camera? Do they receive any notifications?
Has the camera been moved recently?
Are there any activity zones set up for the camera?

Keep me in the loop, and I can assist you with next steps.

Best regards,

Gabriela

Re: Notifications to new Pixel 9 Pro XL Phone not working

binghambloke — Thu, 28 Nov 2024 20:48:20 GMT

Mysteriously a day after posting this they just started so maybe it was an app update or something but all as expected now.

Still getting the annoying your video is not available from time to time which lasts for several hours though.

Too much to ask to get that fixed I guess

Re: Notifications to new Pixel 9 Pro XL Phone not working

GabrielaG — Thu, 28 Nov 2024 23:40:52 GMT

Hi binghambloke,

I'm glad to hear that your notifications in the Pixel 9 Pro XL phone are working now.

If you have more questions, I will be happy to assist you.

Please feel free to write in this post.

Regards,

Gabriela