Nest account access

JayeDee — Sun, 08 Dec 2024 20:03:20 GMT

As of very recently I am unable to access my account or app via my Android phone or my account via desktop on Firefox. I am sent through an unending loop when...

- I enter my actual and correct login information into BOTH login options (Nest and Google) and it's rejected (yet my info works fine in Chrome) .

- I try to reset my password, and I'm never sent a link to my email address .

I have cleared my cache, uninstall/reinstall the app on my phone, cleared cookies etc in Firefox, updated browsers, and all the other "fixes" I've found during my search for an actual fix

A As of now I am forced (which I deeply resent 🤨) to use Chrome on my desktop to access my basic account, yet that is not a fix for accessing my actual app info on my phone to make adjustments and monitor my actual thermostat. I do not and cannot use my desktop for that, and it's pointless if I cannot use the app.

Re: Nest account access

cifuentesj — Fri, 13 Dec 2024 06:13:25 GMT

Hi @JayeDee,

Thank you for your timely post and the comprehensive information you've provided. I understand that you are encountering some access issues when you try to enter your Nest account on the app or on the website. and I appreciate the troubleshooting steps you've already taken. I'm here to help you and work together to find a solution.

To assist you further, please attempt the following questions:

What model of the Nest device do you have?
What is the make and model of your Android device?
What is the Android version?
What is the mobile app version?
What is your service provider?
When did you first encounter the issue? Does this happen often?

Please keep me posted.

Warm regards,

Jeremy.

topic Nest account access in Apps / Account

Nest account access

Re: Nest account access