topic Stupid home app in Apps / Account

Stupid home app

Bloodysrt1 — Mon, 23 Dec 2024 09:49:56 GMT

Why isn’t it letting me have two tv that’s in my house under the same email. It keeps finding some way or issue not to connect to my WiFi or app.

Re: Stupid home app

moralesvicente — Fri, 27 Dec 2024 02:26:14 GMT

Hello Bloodysrt1,

Thank you so much for posting in this community. I understand that you are experiencing some trouble adding another TV to your home structure. No worries; I’m here to help.

I'd like to ask you a few questions in order to gather more information about the concern:

When did the issue first occur?
Do you see an error message when trying to add another TV?
Have you taken some troubleshooting steps so far?
What are the make and model of your televisions?

Any additional details you can provide will be helpful.

Best regards,

Daniel

Re: Stupid home app

Bloodysrt1 — Fri, 27 Dec 2024 04:50:11 GMT

Yes I have two tcl tv and all I’m trying to do is add pictures to my ambient mode and it’s not letting put the same email address on both tv

Re: Stupid home app

moralesvicente — Sat, 28 Dec 2024 02:29:10 GMT

Hey Bloodysrt1,

Thanks for keeping me updated. Regarding the situation you're experiencing, there seems to be a specific problem with TCL TV; I suggest reaching out to their support team for more help. They should be able to provide you with some troubleshooting steps to get things working again.

Regards,

Daniel.