topic Re: Cannot call home devices in Apps / Account

Cannot call home devices

JeffHuang99111 — Tue, 31 Dec 2024 14:43:42 GMT

I experienced a issue that I can't call my home devices from the app.I clicked the call devices blcok from rhe app.It brings me to the calling screen.Then the call ended immediately,with an unkown error.

Screen recording:https://drive.google.com/file/d/1SWmKBOm-ujyFM0BNM6g1ov2y07B1LgKU/view?usp=drivesdk

Re: Cannot call home devices

ByronP — Fri, 03 Jan 2025 18:25:10 GMT

Hi JeffHuang99111,

Thank you for reaching out to the community. I understand that you're experiencing trouble calling your home devices with an unknown error. I appreciate the video and information provided. Let's work together to find a solution.

For further assistance, I need to ask a few questions:

What specific Nest devices are you trying to call?
Which application are you using to make the calls?
Have you tried calling these devices from another phone or Nest device?
Does the same issue occur when calling other contacts from the speaker or display?
Are there any form or Wi-Fi situations at the same time? Example: Wi-Fi router was rebooted.

Please keep me posted. I look forward to your response.

Regards,

Byron

Re: Cannot call home devices

JeffHuang99111 — Fri, 03 Jan 2025 23:14:10 GMT

I am trying to call nest mini in my room from google home app.When I discovered this problem,I call from other phone.It works.The answer for the third question is yes,when I tried to call myself from the speaker.It won't work also.There was no wifi issue at that time

Re: Cannot call home devices

ByronP — Sat, 04 Jan 2025 00:08:40 GMT

Hi JeffHuang99111,

Thank you for your response. I appreciate the information provided.

Also, please answer these additional questions:

Are any of the voice commands working for the Nest Mini?
Describe what happens after giving the command to dial the number.
Is it a domestic number or international?
Is it a premium-rate number?
Is there any ringtone after dialing the number?
Was a contact name used when attempting to make the call?
Are there any error messages?

Please keep me posted. I look forward to your response.

Regards,

Byron

Re: Cannot call home devices

JeffHuang99111 — Sat, 04 Jan 2025 01:10:43 GMT

The issue was resolved after I reset my nest mini and clear cache of both apps

Re: Cannot call home devices

ByronP — Sat, 04 Jan 2025 01:33:38 GMT

Hi JeffHuang99111,

Thank you for your response. I'm glad that it was resolved.

Don't hesitate to reach out to the community if you need further assistance.

Regards,

Byron