topic Re: Unable to Reconnect Geeni Account in Apps / Account

Unable to Reconnect Geeni Account

GregM1 — Fri, 03 Jan 2025 17:29:46 GMT

I was in the process of troubleshooting my connection to Geeni a few weeks ago and removed it completely from my account to do so. Ever since then when I try to re-add it, it says unable to reach Geeni and fails.

Suggestions greatly appreciated.

Re: Unable to Reconnect Geeni Account

maedacortez — Mon, 06 Jan 2025 20:20:27 GMT

Hi GregM1,

Thanks for reaching out. I understand that you need assistance with your Geeni account. I apologize, but your question is off-topic for the Nest Community. I recommend you visit the appropriate third-party community for Geeni.

Regards,

Manuel

Re: Unable to Reconnect Geeni Account

GregM1 — Mon, 06 Jan 2025 20:23:17 GMT

Hi, I'm confused how the error I'm receiving in Google Home is off topic? I have zero errors in my Geeni app.

Re: Unable to Reconnect Geeni Account

maedacortez — Tue, 07 Jan 2025 00:53:45 GMT

Hi GregM1,

Thank you so much for keeping me updated. To better understand the inconvenience, could you please provide me with more information?

What is the device that you tried to set up on the Google Home app?
Have you checked if the Google Home app is updated?

I will be awaiting your response.

Regards,

Manuel

Re: Unable to Reconnect Geeni Account

GregM1 — Tue, 07 Jan 2025 15:11:59 GMT

Hi, I am not able to even proceed to adding a Geeni device. when I try to use the works with Google button to connect my Geeni account it says unable to reach Geeni on the bottom of the screen and is unable to proceed.