topic Re: Cannot add member to Google Home in Apps / Account

Cannot add member to Google Home

GnBObelix — Fri, 27 Dec 2024 12:09:57 GMT

Hello and good afternoon,

I have a problem that I can't add a family member to my Google Home.
I can accept the invitation, but it then the loading circle runs for hours with no result. I noticed that the person could not see various activities and devices in my Google Home. As a first aid measure, I removed them, and now I can't add them again. It worked in the family group, i was able to detached and invite the person. I tried it on different devices, but without success. I also tried the invitation via another member of the group. With the same success. Also, the invitation is not displayed in the inbox, but only when I go to Create home, and then I see the invitation. I saw the other posts, but i think my issue is a bit different.

Greetings Oliver

P.S. Maybe some description of the menus are different in my post because I'm German and i also use the app in German

P. P. S. anticipatory about prevent misunderstanding. I can't take a user to my Google home Group not a special device

Re: Cannot add member to Google Home

Patrick10 — Fri, 27 Dec 2024 11:55:26 GMT

Same problem here, additionally, a google nest mini 2nd gen cannot be implemented due to Server connection Problems...

Re: Cannot add member to Google Home

Lyrico_Charmer — Fri, 27 Dec 2024 12:59:22 GMT

Good to know, I'm not alone with that problem.

I added my wife and my dad a while ago and it was no problem. Now I want to add my mom, but I get the same troubles, as you do; loading circle for hours without any progress.
I even checked different things, like app updates, Android updates, restarted her phone, tried in the same network, tried in different networks, deleted the invite and sent a new one; no changes at all 😕

Re: Cannot add member to Google Home

GnBObelix — Fri, 27 Dec 2024 14:02:07 GMT

i'd tried the same things in the last three days. Today I try it again with static Ip address in the same W-Lan. But no chance

Adding user to Google Home not possible

user321 — Sat, 28 Dec 2024 18:52:37 GMT

Hi,

I just restarted with a new household in Google Home.

All rooms and devices are added and all third party links are in.

So I tried to invite my wife and grandma to join back in... They get the Inventation mail but after using the link provided, the page stays white.

if i use the Google home app on my wifes phone and open the inventation via app, i get a white page with a loading cycle as well.

if i repeated its possible to get a "Could not connect" page out of it.

Reinstalling the Google Home app wasn't sucsessfull.

Any ideas how to get them back in?

Re: Cannot add member to Google Home

GnBObelix — Mon, 30 Dec 2024 09:24:58 GMT

Next try with a Samsung tab with both profiles. The profile of my wife which i want to invite and my profile. The same problem. But the tab with the try for connection shows after a long time a "could not connect" message. I despair about it so we can't use the assistant as it makes sense.

Re: Cannot add member to Google Home

GnBObelix — Mon, 30 Dec 2024 10:14:52 GMT

Some news for the problem. I contacted the Nest Aware Support, and they told me it's a known error in the Home App. We have to wait for an update.

Re: Cannot add member to Google Home

Lyrico_Charmer — Mon, 30 Dec 2024 10:59:01 GMT

Good to know; I'm still waiting for an answer. I guess, they'll tell me the same. We'll see, when they fix it then

Re: Cannot add member to Google Home

GnBObelix — Mon, 30 Dec 2024 11:45:44 GMT

I used the German nest Aware support chat

Re: Cannot add member to Google Home

Lyrico_Charmer — Mon, 30 Dec 2024 11:48:34 GMT

That's what I tried, too. But they didn't know anything except throwing automated answer blocks. | Das habe ich auch versucht, aber die wussten da nicht mehr weiter, als vorgefertige Antwortblöcke zu posten ¯\_(ツ)_/¯

Re: Cannot add member to Google Home

GnBObelix — Mon, 30 Dec 2024 12:15:46 GMT

Indeed, it was a human chat partner

Re: Cannot add member to Google Home

Lyrico_Charmer — Mon, 30 Dec 2024 12:17:35 GMT

Lucky you. So, let's wait, if and when the fix is provided. Maybe the advanced admin options will come with it, too

Re: Cannot add member to Google Home

NoNestUser82 — Tue, 31 Dec 2024 13:55:43 GMT

I'm facing exactly the same issue. I tried in many different ways. I also deleted the complete home, but it didn't work. I created a completely new Google account and invited my 1st account, but same problem. So if anyone finds a solution or get's an information from Google, I would appreciate to get to know.

Re: Adding user to Google Home not possible

NoNestUser82 — Tue, 31 Dec 2024 13:59:31 GMT

I can confirm. Same issue for me.

Re: Adding user to Google Home not possible

ByronP — Tue, 31 Dec 2024 20:14:11 GMT

Hi Folks,

Thank you for reaching out to the community. I apologize that you're unable to open the link for the invitation to share your home, and it shows a white screen or "could not connect" error message. I understand how frustrating this can be. Let's work together to find a solution.

Please verify the following:

Check the device's date and time settings are correct for all members. Here are the steps:

Settings, then General, and then Date and time.
Toggle off and on Automatic date and time.
Check the box for the automatic time zone.

Confirm that the Google Home app has permissions to use the phone's location for all members.
Check that your phone and Google Home app are up to date for all members.
Test if the situation persists on both Wi-Fi networks and cellular data. If possible, switch it in between for all members.
Force quit the app. Here are the steps:

Open the device's Settings.
Tap Apps.
Find the Google Home app.
Tap Force stop.

Also, clear cache and storage from the Google Home app for all members.

Let me know how it goes and keep me posted.

Regards,

Byron

Re: Adding user to Google Home not possible

NoNestUser82 — Wed, 01 Jan 2025 11:45:50 GMT

Hi Byron,

the following things I already did and checked:

using different devices to accept the invitation
checking permissions Google Home app and date/time settings of all devices
try to accept invitation outside WiFi
wipe cache and data of Google Home app
creating a new home and inviting for that
using another Google account to create a complete new home and sending out the invitation from there
hard reset of Nest mini
using newly created Google account and home in a different WiFi, trying to accept with other account the invitation

Nothing worked. And as there's another thread in this forum (https://www.googlenestcommunity.com/t5/Apps-Account/Cannot-add-member-to-Google-Home/td-p/665413) describing the same issues, I assume there's a general issue on Google site.

Regards, Norman

Re: Adding user to Google Home not possible

ByronP — Thu, 02 Jan 2025 18:24:22 GMT

Hi NoNestUser82,

Thank you for your response. I appreciate the detailed information and the effort to troubleshoot the situation. Let's work together to find a solution.

Based on your answers. Please try these additional steps:

Uninstall the Google Home app and then reinstall it. Then log back in for all members.
Power cycle your phone and for all members.
Reset app preferences, permissions, notification settings, disabled apps, default apps, and background data restrictions for Google Home apps on their phones. Here are the steps:

Go to the device's Settings, then Apps, then See all apps, then the 3 dot menu, and then Reset app preferences.
Please review the popup and tap Reset apps.

Let me know how it goes and keep me posted.

Regards,

Byron

Re: Cannot add member to Google Home

user321 — Thu, 02 Jan 2025 19:07:10 GMT

I figured it out in my case and got all members connected to my hosehold.

I'm running HomeAssistent with the Companion App. I played around with the "Send Credentials to Phone" within the Thread addon.

Somehow it worked after sending out new inventations.

1.Be in the same WiFi

2.update credentials in Companion app

3.send invite to members

4.lunch the fresh installed Google Home App on members device

hope it might help somebody

Re: Cannot add member to Google Home

ByronP — Thu, 02 Jan 2025 19:23:03 GMT

Hi user321,

Thank you for your response. I'm glad that this situation was resolved. I really appreciate the solution provided by you.

Don't hesitate to reach out to the community if you have any further questions.

Regards,

Byron

Re: Cannot add member to Google Home

Jey89 — Fri, 03 Jan 2025 12:15:52 GMT

Hi,

For me this solution did Not Work.

When I try to log in, the App showes me the loading circle and it won't go away.

Regards