topic Re: Nest thermostat account issues in Apps / Account

Nest thermostat account issues

skipdmsi — Sun, 19 Jan 2025 16:49:20 GMT

I have 2 nest accounts for 2 homes ( control4 wouldn’t work if all stats on one account) To change homes I have to log out of one nest account than back in using the other email.
How do I get both accounts on my iPhone - going to Google confused my control4 app. Also, control4 (2 different logins) for both homes can control nest.

poc ?

Re: Nest thermostat account issues

Jeremyg — Thu, 23 Jan 2025 06:39:18 GMT

Hi @skipdmsi!

Thanks for reaching out to the community. I'm sorry you're having trouble checking your devices into the same account, but no need to worry; help is here. I am aware that you have two different accounts for your Nest devices. The best option is to pair all your devices in the same account. I need to know a few things in order to provide you with a better resolution.

What Nest thermostat model do you have? For your reference, you can check out this article on how to tell which Nest thermostat you have.
How many Nest devices do you have?
What are the Nest devices that you have?
Do you have an existing non-migrated Nest account?

I'll be waiting for your response; any additional details you can provide will be helpful.

Best regards,

Jeremy.

Re: Nest thermostat account issues

skipdmsi — Thu, 23 Jan 2025 11:35:12 GMT

I have home 1 with a single (3rd. gen) nest stat & home 2 with

3 ( 3rd. gen) nest stats and 4 nest protects. All where migrated to

Google home. Both homes have Control4 accounts linked to the stats

so I can see them. I like the nest account setup and was using them

to also monitor 2 other homes (my kids) with 3 (3rd gen) nest stats,

but my control4 got confused and would not monitor them.

I tried to set up my 2 homes with Google home, but I am not able to

get the wifi devices in the correct home - i tried to delete the home but

Google did not 'drop' the devices.

Thanks,

Skip D

Re: Nest thermostat account issues

Jeremyg — Fri, 24 Jan 2025 07:03:47 GMT

Hi @skipdmsi!

Thank you for keeping me updated. I understand that you want to have your Nest devices working with Control4. Now let's try the steps below.

Open the Google Home app.
If you have more than one home, tap Favorites.
At the top, select the home you want to edit.
Tap settings > Add + > Home member.
Enter the name or email address of the person you want to invite to your home.
Tap Next.

The person you invite should receive an email with instructions.

Tap Next.

Review the person’s access to your home.

Tap Send.
If your Google Family Group isn’t full and the person you’re inviting isn’t already in one, you should get the option to invite them to your Google Family Group.

To invite them, tap Add to Family.
To skip this step, tap No Thanks.

Feel free to keep us posted if you have more questions.

Regards,

Jeremy.

Re: Nest thermostat account issues

skipdmsi — Fri, 24 Jan 2025 11:01:47 GMT

Jeremy,

The main issue is that Google home has missed up my devices between homes & will NOT let me remove / delete them. I did have 2 homes setup. How can I remove all devices and start from the beginning? I even tried to unlink from Control4 - will not let me remove them.

Thanks,

Skip

Re: Nest thermostat account issues

Jeremyg — Mon, 27 Jan 2025 03:31:44 GMT

Hi @skipdmsi!

Thank you for reaching out to the community. I understand that you want to delete all your devices from the Google Home app. I'm glad to help you!

For now, we recommend that you take a look at this link: Organize your homes and devices in the Google Home app.

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,
Jeremy.