topic Google Home, not connecting to my device. in Apps / Account

Google Home, not connecting to my device.

CapeManCoral — Mon, 27 Jan 2025 18:42:15 GMT

I am unable to have "Google Home" on my cellphone, detect my Homantics Box R 4k Pro (Android 12). It did with my last one, but not this new one. I even removed the device from my list in Home.... Nothing, it just continually search for new device. I am connected through Ethernet. I have tried all of Google's Troubleshooting. Cleared the Google Home cache, restarted the device, turned my router on than off and even did a factory reset to try from scratch. Nothing works.

Any suggestions or advice would greatly be appreciated.

Re: Google Home, not connecting to my device.

CapeManCoral — Wed, 29 Jan 2025 14:49:00 GMT

Anything for l from anyone?

Re: Google Home, not connecting to my device.

sicsacol — Fri, 31 Jan 2025 03:00:01 GMT

Hi @CapeManCoral,

Thanks for posting on the community forum. I'm sorry to hear you're having difficulties adding your Homantics Box R 4k Pro to the Home app. Don't worry, I'm here to help.

Since you've already tried some troubleshooting steps with the Home app and the situation persists, I suggest you contact the manufacturer of the device for further assistance or more troubleshooting steps with the device. I appreciate your troubleshooting efforts and sorry for any inconvenience caused.

Please let me know if you have any questions from here, as I'd be happy to take a closer look and assist you further.

Cheers,
Jonathan