topic Re: app crached ios 18.3 in Apps / Account

app crached ios 18.3

Rogiervm — Mon, 27 Jan 2025 19:56:36 GMT

Goodday all,

after update 18.3 the app keeps craching i tryed deleting it and reintalled but still ceashing

Re: app crached ios 18.3

AndersC — Fri, 31 Jan 2025 00:41:55 GMT

Thank you for posting in the community. I'm sorry to hear the Google Home app has been crashing after the iOS update. I also appreciate you already trying to troubleshoot this inconvenience by deleting and reinstalling the app. I'm here to help.

To better understand your concern, please provide the information requested below:

What model of the Nest devices do you have?
What is the make and model of your mobile device?
What is the mobile app version?
Who is your service provider?
What exact issue do you experience with the app?

Let me know if you have any more questions. I'll be waiting for your response.

Regards,

Anders

Re: app crached ios 18.3

Rogiervm — Mon, 03 Feb 2025 17:49:25 GMT

I use more than one google device camera wired doorbell en hubs i have a iphone 14 pro app version 3.28.104 when i open the app directly crashing can do anything in the app

Re: app crached ios 18.3

AndersC — Mon, 03 Feb 2025 23:42:52 GMT

Hi @Rogiervm,

Since you mentioned having uninstalled and reinstalled the app, let's troubleshoot the app by following the steps below:

Verify the device's Date and time settings are correct:
- Settings > General > Date and time.
- Toggle off and on Automatic date and time.
- Check the box for Automatic time zone.
Confirm that the Google Home app has permissions to use the phone's location.
Check and install any available OS updates.
Check if the inconvenience persists on both Wi-Fi and cellular data.
Clear cache and storage.
Uninstall the Google Home app, restart your phone for 5 minutes, and reinstall the Google Home app.

Please keep me posted. I'll be waiting for your response.

Regards,

Anders

Re: app crached ios 18.3

Rogiervm — Wed, 05 Feb 2025 14:10:31 GMT

Still crashing

Re: app crached ios 18.3

AndersC — Wed, 05 Feb 2025 20:27:21 GMT

Hi @Rogiervm,

Thank you for the update. I apologize for hearing that you're still experiencing the same issue despite trying the troubleshooting steps.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
To help us assist you better, please include the link to your Community thread and your Community username.
Don't hesitate to reach out if you need help or have more questions in the future.

Regards,

Anders