topic Re: Cannot Login to Nest App in Apps / Account

Cannot Login to Nest App

aileent — Thu, 23 Jan 2025 03:21:54 GMT

My Nest App has decided that I cannot login. I am using the account that my Nest reports go to and I have tried resetting the password, but the reset email never arrives. I have also tried logging in using my Google account, but that just loops back to the login screen. I am able to access the account on the web, using my Google account. Also, Google Home is also not working on my phone, which I think is impacting home and away sensing. Any thoughts on troubleshooting steps or correction?

Re: Cannot Login to Nest App

MplsCustomer — Thu, 23 Jan 2025 16:49:56 GMT

@aileent

Some customers have had looping problems like yours when trying to logon, and had to allow third-party cookies for home.nest.com and accounts.google.com:

https://www.googlenestcommunity.com/t5/Apps-Account/Cannot-sign-into-home-nest-com-after-migrating-to-Google/m-p/644835

Re: Cannot Login to Nest App

Jeremyg — Sun, 26 Jan 2025 23:06:15 GMT

Hi @aileent!

Thanks for reaching out to the community, and also thank you for your willingness to help @MplsCustomer. I am sorry that you cannot log in to the Nest app, but no need to worry; help is here. We appreciate all of your previous troubleshooting efforts. To help me find the best solution, I'll need to ask you a few questions:

Can you see the devices when you log in to the web?
Does your phone have the latest software version?

In the meantime, let’s try the steps below:

Quit and restart the Nest app or Google Home app.
Restart the mobile device or tablet.
Try a different mobile device or tablet.

I'll be waiting for your response; any additional details you can provide will be helpful.

Best regards,

Jeremy

Re: Cannot Login to Nest App

gul7 — Thu, 06 Feb 2025 01:23:14 GMT

Change your default browser to Google Chrome in the setting of your cell phone. Everything will work. After that change your default browser back the original one.