topic Re: Google Home app not working in Apps / Account

Re: Google Home app not working

ae6dx — Thu, 13 Feb 2025 00:08:03 GMT

Not for me. Still very slow and cameras won't load. Very slow scrolling

Re: Google Home app not working

DeboraJ — Sat, 15 Feb 2025 04:52:47 GMT

Thanks for reaching out to the Community! I understand that you were having some inconveniences with your Google Home Application. I know this can be frustrating, but don't worry! Let me help you with that!

For this, I need to know some information about your case to provide you with more accurate troubleshooting steps! Also, I would really appreciate it if you could share more details about your issue.

When did the issue start?
How many devices do you have?
What type of devices do you have?
If you have multiple devices, do all the devices have the same issue?
Did you receive any error message on your Google Home App?

Once you have this information, I would be more than ready to assist you!

Best Regards,

Debora

Re: Google Home app not working

ae6dx — Sat, 15 Feb 2025 05:24:08 GMT

It's affecting all 17 of my cameras. Started about a week ago. No error message

Re: Google Home app not working

GoogleNestTeam — Thu, 20 Feb 2025 01:35:24 GMT

Hey there,

We're aware of reports of the Google Home app crashing or freezing on iOS devices. Our engineering team is actively investigating these reports and working on a fix. In the meantime, you can try leaving Public Preview on home.google.com and re-opening the Home app to see if this resolves your issue while we work on a fix.

Thank you for your patience.

Re: Google Home app not working

ae6dx — Thu, 20 Feb 2025 04:54:07 GMT

It says if I leave the public preview I can't rejoin again. Is this true?

Re: Google Home app not working

daky — Tue, 25 Feb 2025 17:58:06 GMT

Are there any updates on this issue? In its current state the public preview of the Google Home app is barely usable.

Re: Google Home app not working

MICALELE — Mon, 10 Mar 2025 14:55:45 GMT

Hi Debora,

After updating my devices to iOS 18.3.1, I can no longer use Google Chromecast.

I reset it and tried to set it up again, but the configuration process doesn’t complete.

There is a message saying that Chromecast might be set up, but it was not possible to establish communication from my iPhone.

Local network access is enabled.

Can you help me, please?

Thanks!

Re: Google Home app not working

Mel3580 — Mon, 17 Mar 2025 02:39:14 GMT

While it seems the most recent update to the app fix d the crashing and freezing of the app it didn’t fix everything. I still cannot view live videos in the larger format (phone sideways) and cannot add back my temperature sensors that the first awful update somehow removed. The app can’t seem to find them now.