topic Re: Google Home App slow performance after update in Apps / Account

Google Home App slow performance after update

ascernas — Wed, 12 Feb 2025 00:59:04 GMT

Hi,

I started noticing really slow performance and app crashing after recent update of the Google home app. No matter what I do (reboot phone, uninstall app and reinstall

Examples are, slow scrolling, slow tap, window switch, can’t access smoothly the camera section, things like that.

This is happening for both my iPhone 12 Pro and iPad 6gen

Does anyone is facing similar issues?

Re: Google Home App slow performance after update

masterxchief46 — Fri, 14 Feb 2025 00:41:46 GMT

I have running into the same issue. I reported it through the feedback option in the app as well. With how poorly the app has worked historically with iOS, I am guessing its not going to get fixed.

Re: Google Home App slow performance after update

GeremiG — Fri, 14 Feb 2025 21:16:05 GMT

Hi, folks!

Thank you for posting in the community and for sharing your experience with the Google Home app's performance on your iOS devices. I understand how crucial a smoothly functioning Google Home app is for you. I appreciate your efforts in taking those steps before. I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions:

What is the iOS version on your devices?
What model of the Nest devices do you have?
What is the mobile app version?
When did you first encounter the issue? Does this happen often?

Please keep me posted. I'll be waiting for your response.

Best regards,
Geremi

Re: Google Home App slow performance after update

ascernas — Fri, 14 Feb 2025 22:04:14 GMT

Hi @GeremiG

i already spoke with support about this and they are investigating. They told me they started receiving complaints so they are investigating

My case is 3-8591000037707

iOS version: 18.3.1

Home app version: latest 3.29.103

issue started after latest Home app update

and this is no a device problem, is the app itself that cannot be used because the performance completely degraded. I can’t control anything because sometimes doesn’t even open correctly the app or hangs or crash

Re: Google Home App slow performance after update

ascernas — Fri, 14 Feb 2025 22:05:19 GMT

The app is not perfect but it was functional prior to the latest update. Now is unusable

Re: Google Home App slow performance after update

masterxchief46 — Sun, 16 Feb 2025 01:14:59 GMT

Any luck with support or are they just telling you to reset your phone?

Re: Google Home App slow performance after update

GeremiG — Sun, 16 Feb 2025 02:03:15 GMT

Hi @ascernas!

Thank you for your response. As the issue is currently being investigated by our proper team, please keep an eye on your email for future updates.

If you have any questions or need additional help, please do not hesitate to let us know.

Best regards,
Geremi

Re: Google Home App slow performance after update

Brian0823 — Sun, 16 Feb 2025 19:43:11 GMT

Hey I’m having several issues as well. When i open the Google home app my cameras will sometimes open but most of the time they do not. It just keeps saying camera unavailable. Is this part of the complaint?

i restated my network, my phone, disconnected my router and reconnected, cleared my cache. I did everything I could think of and it does not work. What’s the is the issue?

i also updated Google home app today and that did not correct the issue either.

Re: Google Home App slow performance after update

ascernas — Sun, 16 Feb 2025 22:49:47 GMT

They are investigating as it keeps spreading out and getting worse.

Please reach out to the so more people, more pressure to solve as I can confirm it is this new version as I loaded a older version of Google Home (3.21.105) on my old iPhone 6s running iOS 15.8.3 and it’s working perfectly (no delays, no crashes, no slow performance)

Re: Google Home App slow performance after update

ascernas — Sun, 16 Feb 2025 22:55:43 GMT

I think is part of the problem becuase the commonality is the poor performance when opening the app and doing task like open settings, open devices config and things like that

Re: Google Home App slow performance after update

dspec — Tue, 18 Feb 2025 01:17:51 GMT

Same issue running Android. App opens and takes forever to show any devices or cameras. This is a major bug in latest release it seems

Re: Google Home App slow performance after update

ascernas — Wed, 19 Feb 2025 14:46:39 GMT

Open a case with them please. More people reporting via cases will be more pressure for them to understand this is not a simple issue, it's getting worse and affecting

Re: Google Home App slow performance after update

GoogleNestTeam — Thu, 20 Feb 2025 01:34:36 GMT

Hey everyone,

We're aware of reports of the Google Home app crashing or freezing on iOS devices. Our engineering team is actively investigating these reports and working on a fix. In the meantime, you can try leaving Public Preview on home.google.com and re-opening the Home app to see if this resolves your issue while we work on a fix.

Thank you for your patience.

Re: Google Home App slow performance after update

ascernas — Thu, 20 Feb 2025 12:47:29 GMT

Hey! Thanks for the suggestions, seems like that helped to fix the slowness on the app. Thank you so much. Hope they can fix the issue permanently and we can keep using the Public Preview features

Re: Google Home App slow performance after update

ascernas — Thu, 20 Feb 2025 15:59:24 GMT

Beside note, Google Home app running on iPad 6th gen with iOS 17.7.5 is not even allowing to enter into settings to disable the public preview, it keeps circling around "thinking". Everywhere I go/click shows "loading". Can't do anything.

Reinstalling the app does not help.

Any workaround for this one?

Re: Google Home App slow performance after update

Harshil_ — Thu, 20 Feb 2025 16:52:13 GMT

I am having the same issue. Google Home App version 3.29.103 on iPhone 13 Pro Max, iOS 18.3.1

Scrolling through anything in the app is slow, lagging and freezes occasionally. Versions of the app before were fine without any issues.

Re: Google Home App slow performance after update

Henrik2 — Sat, 22 Feb 2025 06:08:28 GMT

Leaving public preview seemed to work for me for now.

Re: Google Home App slow performance after update

crystalovebug — Sat, 22 Feb 2025 06:10:06 GMT

The app is unusable. I have multiple phones and even android phones. And on all my iPhones, it completely freezes and crashes. I can’t do anything. The thousands of dollars that I have dumped into these devices are now useless. And on my android phone, it’s still an issue but not as painful as on iOS, but it still does not work. I’m ready to throw all my Google devices away and then never look back. I have had such a good experience with my eufy cameras. I think I might just switch completely over. This is unacceptable.

Re: Google Home App slow performance after update

crystalovebug — Sat, 22 Feb 2025 06:13:16 GMT

Yeah, it’s not you. It’s the app. It’s completely useless. All the money that I spent on all of these devices, do not work like they were promised because of the app is broken and has been broken. I don’t see them communicating this or fixing this problem anytime soon. It was fine before so why can’t they just reverse the update if that’s the issue? I I wish I could transfer all my devices back to the Nest app, but this is ridiculous.

Re: Google Home App slow performance after update

crystalovebug — Sat, 22 Feb 2025 06:17:07 GMT

Can someone at Google please give an update on when this will be fixed? Or some kind of rough estimate? I rely on these cameras daily and it’s been days that they have not been working. If this isn’t going to be fixed soon, you are going to lose a very loyal customer to eufy-no issues ever so far. It’s frustrating that I’ve spent thousands of dollars on your products and believed in your brand.