topic Re: Lights keep on being showed as offline in Apps / Account

Lights keep on being showed as offline

KathV — Sat, 15 Mar 2025 19:24:20 GMT

Hey all,

For a while it went great and unless I had them on 1%, it kept showing my lights as online. They're from a brand that's supported by Google Assistant a.o. But nowadays it consistently shows them as offline, even when the light's on right above my head so there's no doubt. When I ask Google Assistant to turn the living room light off, it does work so there ís a connection somewhere somehow but it doesn't show in my Google Home app. It's really annoying.

Does anyone know what to do to fix this (on iOS)?

Thanks a bunch in advance!

Kath

Re: Lights keep on being showed as offline

SmartHomeH-TAGS — Sun, 16 Mar 2025 04:12:59 GMT

Reconnect app to the Google Home app in Settings > Works with Google

Re: Lights keep on being showed as offline

KathV — Sun, 16 Mar 2025 12:31:12 GMT

I've already done that twice and still have the same issue. Thanks for the reply though!

Re: Lights keep on being showed as offline

AndersC — Wed, 19 Mar 2025 01:03:04 GMT

Hi @KathV,

Thank you for posting in the community. I'm sorry to hear you're experiencing inconveniences with your lights. I'm happy to assist you.

To better understand the reason for this issue, please provide the information requested below:

What is the brand of your lights?
What troubleshooting steps have you already taken before posting in this community?
When did you first experience this?
Did your lights function correctly previously?

In the meantime, I recommend reviewing the information in the article "Use your smart lights with Google Nest or Home devices."

Please keep me posted.

Regards,

Anders