topic Re: Google home Cameras. in Apps / Account

Google home Cameras.

Chuckies — Fri, 07 Mar 2025 13:07:37 GMT

Hi: Google Cameras show a color pixelated screen when looking at recorded thumbnail video. So as I'm looking at recorded videos, I'll be scrolling through the small thumbnails and the video goes all pixelated with several different colors. If I wait a moment the video displays on my I- phone. I'm also not able to scroll through past videos and watch in real time. In other words, the video that has been recorded does not show motion, it appears to freeze and then load. It's like the streaming video stops working. Everything was fine for the last 2 years. Started after a new software upgrade. I have the 60 day subscription with 10 days at 24/7 video. At present the Google Home app is version 3.29. I have pictures, but not sure how to post them.

Seems like a Streaming issue from the Google home app server. I'm on 1GB fiber. Never had issues since cameras were installed. Just the past month.

Thanks for any help

Re: Google home Cameras.

Rusell — Mon, 10 Mar 2025 19:11:47 GMT

Hi Chuckies,

Thank you for posting in the community. I understand that when you scroll back in the video history, it shows a pixel image with different colors. I apologize for any inconvenience caused. I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions:

What kind of Nest camera do you have?
When did the inconvenience start?
Does it happen with all Nest cameras?
Does the inconvenience also happen on Google Home Web or Nest Web ?
May I know if you are on iOS or Android?

For now, I'm suggesting you leave Public Preview and see if the inconvenience persists, to attach a picture, you need to click on reply > photos icon > select the picture.

Keep me posted.

Best regards,

Rusell.

Re: Google home Cameras.

Chuckies — Thu, 27 Mar 2025 06:56:28 GMT

Hi Rusell: Sorry for not getting back to you sooner. Thank you for your reply. The cameras are back to normal. I did the latest upgrade to the home app and everything is back to working normal. Thanks again.

Here is the answer on the question for future reference:

Camera are Google indoor/outdoor with power cords connected. Model #

GA01317-CA.

Had started sometime approx March 1 2025.

Yes was happening on all cameras.

Was happening on Google Home App.

Was happening using my I phone.

I never used Public preview.

Re: Google home Cameras.

Rusell — Thu, 27 Mar 2025 17:26:38 GMT

Hi Chuckies,

Thank you for the update. I'm glad to hear that the inconvenience has been resolved, and I appreciate you responding to the questions.

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Rusell.