topic Re: 2accounts only 1 shows in app in Apps / Account

2accounts only 1 shows in app

Jingles — Fri, 04 Apr 2025 22:30:02 GMT

I must have 2 accounts the only 1 that shows in app is my boyfriends in CA I installed nest in GA home also but it doesn’t shop in app and know I setup when installed??

Re: 2accounts only 1 shows in app

maedacortez — Mon, 07 Apr 2025 22:48:58 GMT

Hi Jingles,

Thanks for reaching out. I understand that you are experiencing inconvenience finding one of your two accounts on the Google Home app. I'm happy to assist you with this.

Before continuing, I need to ask a few questions to better understand the situation. When you mention "account," are you referring to a home structure? If so, please let me know when this inconvenience started. Also, have you noticed any error messages or codes on the Google Home app, and have you tried adding your (GA) home structure to the app again?

I will be awaiting your response.

Regards,

Manuel

Re: 2accounts only 1 shows in app

Jingles — Sat, 19 Apr 2025 03:09:15 GMT

I’m in nest app not google home?and thermostat acts like it only has heat or fan and have ac too I checked system settings and shows ac connected but doesn’t have cooling setting in app?