topic Re: Google Home app - Can't add music provider in Apps / Account

Google Home app - Can't add music provider

dsquared1957 — Wed, 16 Apr 2025 18:27:41 GMT

On iPhone XR running latest operating system and latest version of Google Home app, the option "More music services" doesn't appear. Only option is YouTube or "no default Provider". I have Spotify premium and am signed into in on the same device on same wifi.

Re: Google Home app - Can't add music provider

dsquared1957 — Wed, 16 Apr 2025 18:36:35 GMT

https://www.dropbox.com/scl/fi/fgpzghf401iq5oc46a0w2/google-home-issue.jpg?rlkey=bbwcf178inhre6j870a79sh7l&dl=0

Re: Google Home app - Can't add music provider

dsquared1957 — Wed, 16 Apr 2025 18:39:36 GMT

I'm posting a link to a pic of the screen that I've posted in dropbox. I can't seem to find a way to post the pic directly. https://www.dropbox.com/scl/fi/fgpzghf401iq5oc46a0w2/google-home-issue.jpg?rlkey=bbwcf178inhre6j870a79sh7l&dl=0

Re: Google Home app - Can't add music provider

GeremiG — Sun, 20 Apr 2025 01:00:13 GMT

Hi @dsquared1957!

Thank you for posting in the community. I'm sorry to hear that the 'More music services' option isn't appearing in your Google Home app on your iPhone XR. I appreciate your efforts in taking those steps before. I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions:

Are you currently participating in the Google Home app Public Preview program?
Could you please tell me what language your iPhone XR system is currently set to?
Do you have another device, like another phone or a tablet, where you also use the Google Home app? If you do, would you mind checking to see if the 'More music services' option shows up there?

Please keep me posted. I'll be waiting for your response.

Best regards,
Geremi

Re: Google Home app - Can't add music provider

dsquared1957 — Sun, 20 Apr 2025 01:06:01 GMT

No, I actually haven't heard of the Google Home app Public Preview program. My phone is a 15 not XR (my mistake in posting). I had read about the language trick, so changed it from English (Canadian) to Australian. That didn't help so I switched it back. In both cases it did not help. My wife has a different iPhone and her google home app is the same as mine (no option for music provider).

Re: Google Home app - Can't add music provider

GeremiG — Sat, 26 Apr 2025 22:14:17 GMT

Hi @dsquared1957!

Thank you for the information provided.
The team would like to learn more about this. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Please keep me posted. I'll be waiting for your response.

Best regards,
Geremi

Re: Google Home app - Can't add music provider

dsquared1957 — Sun, 27 Apr 2025 02:09:07 GMT

Thank you for taking the time to follow up on my issue. I have completed the form and submitted.

Here is a link to a new pic comparing my screen with what it should be: https://www.dropbox.com/scl/fi/x9lwbhgc4wheycsg3nz7u/Google-Home-Issue-new.jpg?rlkey=0l8kqoas8gxn7y477as8hhlju&dl=0