topic Re: Connecting a second home in Apps / Account

Connecting a second home

DouglasFischer — Wed, 18 Jun 2025 16:09:20 GMT

I’m trying to setup a network (thermostat and smoke alarms) in a rental home we manage. But I cannot set it up under my home account - and the app won’t let me set up an account with our property management company email as it’s a Google Workspaces account. I don’t have a third email to use. Suggestions?

Re: Connecting a second home

EduardoN — Mon, 23 Jun 2025 12:38:44 GMT

Hi @DouglasFischer,

Thank you so much for reaching out to this community! I understand what you're experiencing while trying to set up a network of thermostat and smoke alarms in a rental property you manage. You can't complete the process in the Google Home app because you have a Google Workspace account.

While you can use your Google Workspace account in various Google apps and spaces, to access all available features in your country, you'll need to link a personal Gmail account. For detailed instructions, please refer to this article: Link a Google Workspace account to the Google Home app.

If you have any more information that could be helpful, please let me know.

Best regards,

Eduardo

Re: Connecting a second home

DouglasFischer — Tue, 24 Jun 2025 00:07:59 GMT

Thanks. I solved this by going through my browser on a laptop: Was able to add a second property, which then showed up on the app in my phone.

Re: Connecting a second home

EduardoN — Tue, 24 Jun 2025 18:00:32 GMT

Hi @DouglasFischer,

Thanks so much for keeping me updated on what happened! I'm really glad you were able to resolve this issue using the browser on a laptop and that it then appeared in the app on your phone. If you have any further questions or need more help, don't hesitate to contact this community!

Best regards,

Eduardo