Cannot find apps after unlinking

edgarallanho — Thu, 17 Jul 2025 03:49:30 GMT

I am trying to relink two systems, Roborock and Sonos. After unlinking from the home, I cannot find the apps when adding device ( + > device > works with Google home ). They do not show up on the search list at all.

When using my spouse's Google home app for the same phone, I can find both Roborock and Sonos devices in the add device section.

Please help.

Possibly related: I removed linked permissions on my Google account to every single app a couple weeks ago for privacy reasons. Could this be messing up my Google home app? I cannot figure out how to relink if Roborock and Sonos are no longer showing up under add devices. I am able to log into them through Google on their respective apps.

Re: Cannot find apps after unlinking

GeremiG — Sun, 20 Jul 2025 00:42:21 GMT

Hi @edgarallanho!

Thank you for posting in the community. I'm sorry to hear that your Roborock and Sonos apps aren't appearing in the "Add device" section of your Google Home app. I appreciate your efforts in taking those steps before. I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions:

Are you using a standard Gmail account, or a Google Workspace (formerly G Suite) account?
Are you using an Android or iOS device? Is it updated to the latest software version available?
Have you tried uninstalling and reinstalling the Google Home app on your phone?
Is your Google Home app, Roborock app, and Sonos app all fully updated to their latest versions?

Please keep me posted. I'll be waiting for your response.

Best regards,
Geremi

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Cannot find apps after unlinking

Re: Cannot find apps after unlinking