topic Re: Removed nest camera\floodlight cant add back in in Apps / Account

Removed nest camera\floodlight cant add back in

Throwcamerasout — Tue, 12 Aug 2025 23:06:41 GMT

I removed the Google Floodlights camera from the app because I was having Wi-Fi issues.

I lost access to 2.4 GHz for a couple of days, but now I have my iPhone connected to 2.4 GHz. I rebooted the router and cameras already. I used the Google Home app to add devices back in using my iPhone, and it says it is not working and to either put the phone in airplane mode or reboot the router. Well, of course, none of that helps. No error codes. Phone and app are up to date with software. Devices are almost 3 years old. Any guidance would be great. Ahhh I also tried to use laptop but it won't download Google home.... Ughhhh

Re: Removed nest camera\floodlight cant add back in

MplsCustomer — Wed, 13 Aug 2025 01:27:05 GMT

@Throwcamerasout

I'm not sure what's happened with your cameras, but have you tried performing a "Factory reset" before reinstalling them?

https://support.google.com/googlenest/answer/9252162

Re: Removed nest camera\floodlight cant add back in

Throwcamerasout — Fri, 15 Aug 2025 13:31:32 GMT

Tried all resets and disconnecting from power everything.

Re: Removed nest camera\floodlight cant add back in

MplsCustomer — Fri, 15 Aug 2025 14:05:12 GMT

@Throwcamerasout

Since the floodlight cameras are battery cameras, disconnecting from power won't do anything.

Sometimes it's difficult to actually accomplish a factory reset and get a steady solid yellow status light followed by a confirmation tone, and you may need to press the reset button for longer than 12 seconds..

https://support.google.com/googlenest/answer/9252162

You could also try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Re: Removed nest camera\floodlight cant add back in

Throwcamerasout — Mon, 01 Sep 2025 23:54:25 GMT

Thank you! The reset for more than 12 seconds worked!!! What a relief!