topic Rush hour rewards in app has wrong provider in Apps / Account

Rush hour rewards in app has wrong provider

tommy9k — Fri, 05 Nov 2021 20:55:41 GMT

Rush hour rewards in app has wrong provider and there is only ONE in my zip code/location. So I can't call that provider because my location doesn't exist...how do I eliminate this issue?

Provider that offers reward: Connexus

The only provider I can have: Xcel

This is extremely annoying because it keeps popping up every couple of days.

Not really streaming issue, but that is the closest thing I have to choose from.

Let me know if you need more info...

Re: Rush hour rewards in app has wrong provider

Jake — Fri, 07 Jan 2022 20:33:59 GMT

Hey tommy9k,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Rush hour rewards in app has wrong provider

Jake — Fri, 14 Jan 2022 18:24:15 GMT

Hey tommy9k,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Rush hour rewards in app has wrong provider

tommy9k — Fri, 14 Jan 2022 19:35:02 GMT

Hi Jake,

I did have one more popup, however it is not as frequent as it was before...however when I put in 56301 for the rebates, I still see Connexus and Centerpoint whereas neither of these are possible for my area code (Xcel is the only provider possible), so basically the information is still wrong however I am not seeing the popup as often.