topic Re: Resetting Password in Apps / Account

Resetting Password

puttingg — Thu, 04 Nov 2021 05:20:56 GMT

Trying to sign into the Nest App and says username or password is incorrect. I have tried to reset my password but I do not get the email to reset. I am NOT using a gmail account nor do I want to. I went back thru my emails and I reset it just fine 2 months ago so I know I have the right email and I am pretty certain I have/had the right email. I tried to reset the password multiple times but never get the link to reset it which I have done multiple times in the past. this is getting really frustrating. PLEASE HELP

Re: Resetting Password

GarrettDS — Mon, 08 Nov 2021 17:54:35 GMT

Hey there,

Sorry to hear that you're not receiving the password reset email, I understand this can be frustrating but I'm happy to help. Have you tried putting Nest in your whitelist on your email account? If you're using a different domain, I would suggest setting up a gmail account as the emails go to those accounts without any issues.

Please let me know if you have any other questions.

Best regards,

Garrett DS

Re: Resetting Password

GarrettDS — Thu, 11 Nov 2021 18:23:52 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Resetting Password

GarrettDS — Fri, 12 Nov 2021 21:44:38 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS