topic Re: Pressence sensing not working for me in Apps / Account

Pressence sensing not working for me

younicorn76 — Tue, 07 Oct 2025 22:09:07 GMT

Ok so I used automations regularly until this last big update. I had automations running that used pressence sensing. It worked great. Then this last big update it stopped working. I have the location permissions set to always on. The presence sensing menu in settings on the home app even says it's using my phone and it shows my location as home and away when I am home and away, however when trying to make an automation it says pressence sensing needs to be set up to use it as a starter. I don't know what I'm missing here. Support was largely unhelpful. I really just want to have my automation with presence sensing back! What am I doing wrong here?

I can save the automation but it says saved with errors. 🤷

Side note. It works on my wife's iPhone and I have a pixel 8 pro

Re: Pressence sensing not working for me

Wafe4001 — Tue, 07 Oct 2025 22:53:33 GMT

Not only for presence sensing all automatizations are being saved "with error" but theres no error code or option to solve the problem, as far as in concern it have to do with mesh networks, but there is no official info to make it better

Re: Pressence sensing not working for me

cingalls — Thu, 09 Oct 2025 21:39:21 GMT

I'm having the same issue. I submitted a support ticket in May, went back and forth with the support team on troubleshooting for weeks, then never heard from them again... Very frustrating experience

Re: Pressence sensing not working for me

cingalls — Thu, 09 Oct 2025 22:08:59 GMT

This comment finally fixed it for me! Configuring it up in Settings > Presence Sensing never did the trick. Even though that section was showing as completely fine, it never worked. I had to go the Inbox section. It's a separate section in the app under your profile icon. There was a notification inside the Inbox announcing the Home/Away/Presence Sensing feature. You must click the setup button inside that notification. That's the only way Presence Sensing will truly activate
https://www.reddit.com/r/googlehome/comments/14fwsqe/comment/jp6b74n/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

Re: Pressence sensing not working for me

GabrielaG — Tue, 21 Oct 2025 19:03:11 GMT

Hi everyone,

Thanks for reaching out to the Google Nest Community. I'm sorry to hear your automations using Presence Sensing have stopped working after the last major update. I appreciate your confirmation that the permissions are 'Always On,' and the Home app still correctly shows your location as 'Home'/'Away. I'm glad to help you get this resolved.

To determine the most effective troubleshooting plan, could you please provide the following details?

When you check the Presence Sensing menu in the Google Home app, does it show the correct status (Home/Away) in real-time?
Does this status update correctly when you move between locations?
What type of automation are you trying to create (e.g., Personal or Household)?
Have you tried recreating the automation since the last major update?
Is the automation completely failing to trigger, or is it triggering incorrectly (e.g., activating at the wrong time or not completely)?

To determine the next best steps, I look forward to your reply.

Regards,

Gabriela

Re: Pressence sensing not working for me

PaleNorseman — Sun, 16 Nov 2025 01:38:14 GMT

Thank God I found this, that has to be one of the dumbest things I've run into. Spent almost an hour trying to figure out why turning it on in settings wasn't fixing the issue. Thanks!