topic Re: Google Home does not display status of Yeelight lights in Apps / Account

Google Home does not display status of Yeelight lights

LyRa — Wed, 03 Nov 2021 07:48:05 GMT

Hi!
Recently (couple of weeks ago) Google Home app became unable to get the status (on|off) of Yeelight lights, although it is still able to control them.
Also i found out that if i delete couple of light form Yeelight it is working fine again and when i add couple of lights problem starts again.
@GoogleNestTeam can you help me?

Re: Google Home does not display status of Yeelight lights

GarrettDS — Mon, 08 Nov 2021 17:35:58 GMT

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this?

Please let me know.

Best regards,
Garrett DS

Re: Google Home does not display status of Yeelight lights

ruby125 — Tue, 09 Nov 2021 10:18:41 GMT

Hello @GarrettDS I face a very similar problem. Wondering if there's a solution? I tried reconnecting my lights but still didnt solve the problem

Re: Google Home does not display status of Yeelight lights

LyRa — Tue, 09 Nov 2021 11:19:52 GMT

Hi.

Yes, problem persists.

Re: Google Home does not display status of Yeelight lights

GarrettDS — Wed, 10 Nov 2021 21:20:55 GMT

Hey there,

I have sent this information over to our engineering team and they ask that you provide them feedback through the Google Home app to them. They suggest including the keywords, "#Lights" along with the name brand of the lights and a short description of what you're encountering.

Have a great day.

Garrett DS

Re: Google Home does not display status of Yeelight lights

LyRa — Thu, 11 Nov 2021 08:21:43 GMT

I sent feedback with description and screenshot along with #LightsYeelight and #Lights tags.

Re: Google Home does not display status of Yeelight lights

GarrettDS — Thu, 11 Nov 2021 17:38:44 GMT

Hi LyRa,

Thanks for doing that. We will keep you updated if there is any further information that comes through on this through our team's investigations.

Best regards,
Garrett DS