topic Merge or Separate incorrect face detection in Apps / Account

Merge or Separate incorrect face detection

Dickie — Wed, 10 Nov 2021 11:15:58 GMT

Hello,

Is there any way other than deleting a face from familiar face detection, when it incorrectly assigns a face to the wrong person?

I can't seem to move a face to either another person or a separate person. I only get an option to delete the face entirely from the incorrect person.

Re: Merge or Separate incorrect face detection

GarrettDS — Mon, 15 Nov 2021 21:42:34 GMT

Hey there Dickie,

Sorry to hear about the issues with the face detection, I'm sure it's confusing, but I'm happy to help.

I would suggest reviewing this article as it has some great steps on how to remove or merge faces together to help.

Please let me know if you have any other questions.

Best regards,

Garrett DS

Re: Merge or Separate incorrect face detection

Dickie — Mon, 15 Nov 2021 22:14:53 GMT

Thanks for that. However the article doesn’t explain if a familiar face is detected incorrectly, what to do to fix it.

Re: Merge or Separate incorrect face detection

GarrettDS — Tue, 16 Nov 2021 22:44:04 GMT

Hi there,

The article goes over how you can manage your face library by deleting or merging faces that were detected incorrectly. Unfortunately, there isn't a way to "fix" it from incorrectly detecting the face unless you go through either of those options manually.

Please let me know if you have any other questions.

Best regards,
Garrett DS

Re: Merge or Separate incorrect face detection

Dickie — Wed, 17 Nov 2021 09:11:21 GMT

So If my camera keeps incorrectly recognising someone as someone else. There's no way to rectify it other than deleting the incorrect faces? I can't make that face a separate face?

Re: Merge or Separate incorrect face detection

GarrettDS — Thu, 18 Nov 2021 22:30:27 GMT

Hey there,

I really suggest that you read this entire article as it will be able to answer all of your questions about Face Detection and what features are available.

Please let me know if you have any other questions.

Best regards,

Garrett DS

Re: Merge or Separate incorrect face detection

GarrettDS — Mon, 22 Nov 2021 17:33:28 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Merge or Separate incorrect face detection

GarrettDS — Tue, 23 Nov 2021 17:08:53 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS