topic Re: Camera offline since transferred to Google Home in Apps / Account

Camera offline since transferred to Google Home

svb321 — Thu, 23 Oct 2025 06:35:07 GMT

I've searched the posts to see if I can find my problem, but I can't find it anywhere. I have a Google Doorbell and two Google Cams. They're all wired (power connected). The lights on all three devices are green. However, I can't see live video through the Google Home app. This has been happening since I transferred the doorbell from Nest to Home. The devices seem to be working fine, as I receive motion notifications. I can also watch recorded clips. However, none of them show live video anymore. Google Home says the camera is offline and displays a black screen. The devices are listed and connected on my router, so everything seems fine regarding connectivity. Even when someone rings the doorbell, the lights on the doorbell turn on correctly. It just doesn't transmit the signal to my speaker that someone has rung the doorbell. It's been like this for a while now; I just want to be able to see live video again. What can I do? This is very annoying.

Google Home App Nest Cam Issue

CGMT04 — Wed, 22 Oct 2025 16:28:10 GMT

Recently migrated 3 camera's from Nest to Google Home via accepting the migration prompt in Google Home and that's where this problem began. It had been working without problems on the Nest app for over 4 years.

They had been working fine in the Nest app all along, but when I migrated to the Home app, they worked for a few hours and then stopped working, displaying the error "Device is offline." To get them working again, I had to reset them, and they worked again for a few hours and then stopped working, displaying the same error.

The Wi-Fi signal is perfect. I'm using Google Wi-Fi with a connection speed of over 500 Mbps. All the other devices in my house haven't had any issues, except the cameras.

I don't know what else to do

Re: Google Home App Nest Cam Issue

Andréslr — Thu, 23 Oct 2025 15:29:21 GMT

Mismo problema. Lamentablemente haber hecho es migración.

Re: Camera offline since transferred to Google Home

CGMT04 — Thu, 23 Oct 2025 18:56:04 GMT

Same problem.

The Wi-Fi signal is perfect. I'm using Google Wi-Fi with a connection speed of over 500 Mbps. All the other devices in my house haven't had any issues, except the cameras.

I don't know what else to do

Re: Camera offline since transferred to Google Home

svb321 — Fri, 24 Oct 2025 05:37:39 GMT

Thanks for your reply. That's exactly what I did. I was asked to move the camera in the Nest app, and I confirmed that.

It did indeed work briefly, but then never again. All other devices in the house work fine.

The Wi-Fi signal or power supply aren't the problem. Hopefully, someone can confirm that it's a Google issue; that would save me a lot of frustration knowing I can't do anything about it.

And it would be great if there was a solution soon. It's expensive equipment and a subscription, which I can't use enough of right now. That's not okay.

Re: Google Home App Nest Cam Issue

CGMT04 — Sat, 25 Oct 2025 15:06:22 GMT

No, no one has helped me and I still have the same problem.

Re: Camera offline since transferred to Google Home

Aridroid13 — Sun, 26 Oct 2025 21:04:37 GMT

Estoy en la misma Situación mi error fue migrar de nest a Google home. Ahí iniciaron los problemas

Re: Google Home App Nest Cam Issue

Derickf — Sun, 26 Oct 2025 23:58:28 GMT

Hi folks,

Thank you for posting in the community. I'm sorry to hear that you are experiencing a recurring issue where your three migrated Nest Cameras constantly show the "Device is offline" error in the Google Home app, despite having a stable Wi-Fi signal, and I appreciate you confirming the troubleshooting steps you have taken. I'm happy to assist.

To gather the necessary information, please answer the following questions:

What model of Nest doorbell do you have? The following article might be helpful: Technical specs for Nest cameras and doorbells.
Do other devices experience slow internet speeds?
What Wi-Fi frequency band are the Nest cameras connected to (2.4 GHz or 5 GHz)?
Are the Nest Cameras connected to the main router or connected to an extender?

I'll be waiting for your reply.

Best regards,

Derick.

Re: Google Home App Nest Cam Issue

CGMT04 — Mon, 27 Oct 2025 16:32:20 GMT

Hi @Derickf

1. Nest Cam Outdoor

2. No

3. I have Google WiFi that automatically selects the best network for the device, whether it's 2.4 or 5. It's worth noting that they've been connected in the same position for 4 years with the same modem, and I hadn't had this problem until the migration.

4. Main router.

The problem isn't with the connection or signal, it's with the migration. They worked without issue in the Nest app for four years, but then they migrated to the Home app, and that's when they stopped working.

Now the Nest app is no longer usable, and the cameras have stopped working in the Home app.

Re: Google Home App Nest Cam Issue

CGMT04 — Mon, 27 Oct 2025 16:34:50 GMT

I asked for support from Google and they told me they were going to document the problem. I left the chat here.

Re: Google Home App Nest Cam Issue

CGMT04 — Mon, 27 Oct 2025 16:49:12 GMT

Carlos Gilberto Martínez Tamez: no soy el unico con este problema Carlos Gilberto Martínez Tamez: googlenestcommunity.com/t5/Apps-Account/Camera-offline-since-transferred-to-Google-Home/m-p/756922#M34454

Carlos Gilberto Martínez Tamez: googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-Home-App-Nest-Cam-Issue/td-p/756791

Carlos Gilberto Martínez Tamez: googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Cam-Indoor-Gen-1-migration-to-Google-Home-Issue/td-p/751656

Nino: Dame un segundo Nino: estoy compartiendo lo que ne diste
Carlos Gilberto Martínez Tamez: si, no te preocupes. Aqui espero.
Nino: Gracias Carlos por compartir la información y por esperar con tanta paciencia.
Nino: Estoy intentando averiguar si hay algún problema de migración con la aplicación, así que compartí lo que me enviaste. Desafortunadamente, no tenemos ningún problema desconocido con la aplicación.
Nino: Ya documenté tu problema
Carlos Gilberto Martínez Tamez: de acuerdo, me imagino que se procderá a investigar y posterior me avisan la resolución o como funciona?
Carlos Gilberto Martínez Tamez: *Procederán Nino: Lo publicarán en la comunidad.
Nino: Lo siento mucho, Carlos, pero me he quedado sin opciones para solucionar tu problema.
Carlos Gilberto Martínez Tamez: no te preocupes, la verdad con que me hayas apoyado en documentar el problema para que sea escalado con técnicos es suficiente ya que somos muchos en la comunidad los que estamos afectados por la migración de la app y no hay una solución
Nino: ¿Hay algo más que pueda hacer por ti, Carlos?
Carlos Gilberto Martínez Tamez: no, gracias.
Nino: Con gusto Nino: Hay una breve encuesta próximamente. Google agradecería tus comentarios sobre tu experiencia de hoy. Gracias por contactar a Google. ¡Que tengas un excelente día! Nino: Nino left the conversation Nino: Dìganos que tal lo hicimos:

Re: Google Home App Nest Cam Issue

Rowland81 — Mon, 27 Oct 2025 19:51:54 GMT

I had a chat with them yesterday. They got the cameras to work for all of two hours and back to the same thing. Basically zero help from Google.

Re: Camera offline since transferred to Google Home

svb321 — Tue, 28 Oct 2025 17:24:07 GMT

Any help here?!😟

Re: Camera offline since transferred to Google Home

Aridroid13 — Tue, 28 Oct 2025 21:29:07 GMT

ya me contacte con Google Pero no solucionan nada, me dijeron que a muchos les pasa. Y que los ingenieros están trabajando en eso. Que actualizarían la app y avisarán aquí en el foro.

Re: Camera offline since transferred to Google Home

CGMT04 — Wed, 29 Oct 2025 03:46:04 GMT

Si, yo igual yae contacté y me dijeron que van a levantar un folio pero no hay fecha para la solución

Re: Camera offline since transferred to Google Home

CGMT04 — Wed, 29 Oct 2025 03:46:49 GMT

No, Google say just wait and here is gone a post when is repaired

Re: Google Home App Nest Cam Issue

Aridroid13 — Wed, 29 Oct 2025 16:04:18 GMT

Tengo 2 cámara nest outdoor y 1 nest indoor

La velocidad en los otros dispositivos es normal.

Siempre se conectan a 2.4 Ghz están conectadas a un principal con repetidor siempre funcionaron bien así y si quitó el repetidor tampoco funcionan

Re: Google Home App Nest Cam Issue

vol2 — Mon, 03 Nov 2025 00:36:54 GMT

I have the same issue, was working fine before the migration. Now it will show offline in the GH app within hours after a reboot.

1) Nest Cam 1st Gen

2) No

3) 2.4Ghz

4) To a Unifi AccessPoint. The Nest Cam responds to icmp ping requests with 5ms latency, when hte GH app shows its offline, so it is still very much on the network.

Re: Camera offline since transferred to Google Home

Aridroid13 — Thu, 06 Nov 2025 19:45:30 GMT

Logré conectar una de mis camaras, entre a la versión preliminar de Google Home y eso fue suficiente para que se re-conectara. Espero sirva la información

Re: Camera offline since transferred to Google Home

CGMT04 — Sat, 08 Nov 2025 01:22:51 GMT

Yo ya lo había hecho hace dos semanas y se me desconectó a las 24 a 48 hrs aproximadamente, ojalá a tí te funcione. Nos avisas cómo te fue en unos días por favor.