topic Re: Google Home and Amazon Music in Apps / Account

Google Home and Amazon Music

Thorsten190479 — Thu, 04 Dec 2025 15:10:44 GMT

Hi,

Have Connected my Amazon Music unlimited Account witb Google Home and it showed always as Basic Account.

IT doesnt find my Playlists....

Any suggestions?

Thorsten

Re: Google Home and Amazon Music

tajennifer — Tue, 09 Dec 2025 01:00:04 GMT

Hi Thorsten190479,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with the configuration of your Amazon Music Unlimited account with Google Home. I understand how important this may be for you. But don't worry; help is here.

I just need to ask for some information to provide the best solution:

Are you using the same email account on the Google Home app and for the Amazon Music account?
Have you checked if Amazon Music is your default music provider?
Have you tried any steps to solve the situation?

Please keep me posted.

Best regards,

Jenny

Re: Google Home and Amazon Music

Thorsten190479 — Tue, 09 Dec 2025 07:53:19 GMT

Hi Jenny,

No, my Google Account and my Amazon Music Account are different Email Adresses.

Yes I checked if Amazon Music is my default Music provider.

I tried to reconnect, but nothings helps.

It shows Amazon Music Basic Abo.... but I have definitely an Unlimited Family Account.

Thanks for your help.

Best regards

Thorsten