topic Re: Google Home App show offline devices in Apps / Account

Google Home App show offline devices

Lilpenney11 — Tue, 02 Nov 2021 01:35:57 GMT

Is there a way to show all devices that have been connected to the WiFi at any point? Sometimes I will open the app and it will show devices that are offline like my phone if I’m not home. Other times it just shows the devices that are currently connected.

anyone know of a way to show the devices that are offline?

thanks

Re: Google Home App show offline devices

GarrettDS — Fri, 05 Nov 2021 17:04:56 GMT

Hi there,

Sorry to hear about the confusion on this, but I'm happy to help.

With the list of devices that you have in your app, it will show what devices are offline naturally.

Please let us know if you have any other questions.

Best regards,

Garrett DS

Re: Google Home App show offline devices

Lilpenney11 — Fri, 05 Nov 2021 17:52:29 GMT

Thanks Garret. Unfortunately mine doesn’t do that. It does at random times if I open it but the list won’t be up every time I open the app.

Re: Google Home App show offline devices

GarrettDS — Mon, 08 Nov 2021 22:32:33 GMT

Hey there,

Sorry to hear that it is not consistent. Have you tried uninstalling and reinstalling the app? What other troubleshooting steps have you tried?

I look forward to hearing from you.

Best regards,

Garrett DS

Re: Google Home App show offline devices

GarrettDS — Thu, 11 Nov 2021 18:13:46 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Google Home App show offline devices

Lilpenney11 — Thu, 11 Nov 2021 20:00:54 GMT

I did update the app and it seems to be showing up more consistently but still not every time I open the app. I can try to uninstall and reinstall to see if that helps a little bit more.

Thanks

Re: Google Home App show offline devices

GarrettDS — Fri, 12 Nov 2021 21:35:32 GMT

Hey there,
Let me know if you're still needing help on this as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Google Home App show offline devices

Lilpenney11 — Sat, 13 Nov 2021 05:40:09 GMT

I definitely replied to the other reply. But I said that I updated my phone and I could see the offline devices more consistently but not all the time.

thanks

Re: Google Home App show offline devices

GarrettDS — Mon, 15 Nov 2021 16:25:39 GMT

Hey there,
I'm happy to take this and send it to our engineering team so that they can investigate it further. Feedback like this helps us constantly improve our products and services by knowing what we are doing right and what we can work on.

Don't hesitate to reach out if you have any more questions, comments, or concerns.

Best regards,
Garrett DS

Re: Google Home App show offline devices

GarrettDS — Thu, 18 Nov 2021 22:48:54 GMT

Re: Google Home App show offline devices

GarrettDS — Fri, 19 Nov 2021 16:52:16 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS