topic Tile devices on Google assist in Apps / Account

Tile devices on Google assist

Fallon — Sat, 13 Nov 2021 11:00:53 GMT

I've link my tile app account with Google he and it says 5 devices but I can't see them and when I've tried to find my items it says there are no devices linked.

I've relined and reconnected the account with no luck

Re: Tile devices on Google assist

GarrettDS — Wed, 17 Nov 2021 17:45:52 GMT

Hey there,
I understand that this can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS

Re: Tile devices on Google assist

Fallon — Wed, 17 Nov 2021 18:59:09 GMT

Yes, it still will not recognise my tile devices.

I have delete the tile app and reinstalled it twice, unlinked it and relined it numerous times, restarted my phone after everytime.

It says Tile: 5 devices but then won't recognise them.

Re: Tile devices on Google assist

GarrettDS — Thu, 18 Nov 2021 22:41:16 GMT

Hey there,

Apologies that you're still having issues with this. Have you tried reaching out to Tile support? Unfortunately since we don't know much about Tile, there isn't much more that we can do in terms of troubleshooting.

Please let me know if you have any other questions.

Best regards,

Garrett DS

Re: Tile devices on Google assist

GarrettDS — Mon, 22 Nov 2021 17:33:53 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Tile devices on Google assist

GarrettDS — Tue, 23 Nov 2021 17:09:32 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS