topic Re: Video doesn’t load in Apps / Account

Video doesn’t load

SuperBAW — Fri, 16 Jan 2026 18:33:08 GMT

About 95% of the time, this (Screen shot ) is all I can see in the home app when I try to view my cameras. “Couldn’t play video”.

It doesn’t load and It’s been going on for several weeks now. I try to submit feedback in the app and that doesn’t load. Uninstalled and reinstalled 3 times already an that doesn’t help. My cameras are effectively worthless, please help!!

Re: Video doesn’t load

Ashepherdson — Fri, 16 Jan 2026 20:19:46 GMT

How's your Internet connection and signal strength at the camera? I had that issue when the cameras had a poor signal , once I moved them things cleared up right away.

Re: Video doesn’t load

SuperBAW — Fri, 16 Jan 2026 20:26:59 GMT

Signal is good at 7 of my 9 cameras. Two of them are out by the garage and the signal has always been poor for those ones. That withstanding, things worked great for a couple years, then a few weeks ago the video availability became a problem. Its almost certainly a problem with the iphone app. Because when I access the video via the web browser, it loads just fine.

Re: Video doesn’t load

Ashepherdson — Fri, 16 Jan 2026 20:28:47 GMT

Ah ,.. ios yes. There does seem to be an issue with iOS users and the app right now. My suggestion would be to submit feedback through the app so that the devs know you are also having the issue

Re: Video doesn’t load

SuperBAW — Fri, 16 Jan 2026 20:30:18 GMT

I've tried. The submit feedback doesnt load. Thats why i'm here.

Re: Video doesn’t load

Ashepherdson — Fri, 16 Jan 2026 20:33:31 GMT

That's strange.. I assume you have already rebooted your phone and stuff. I'll escalate for you.

Re: Video doesn’t load

SuperBAW — Fri, 16 Jan 2026 20:56:32 GMT

Yes, rebooted phone and deleted and reinstalled the app a few times.